Amazon price error - partial refund denied

tiredtractor

Hi all, I ordered this item as amazon had made a mistake with the price on their blue banner, meaning it should've been 64.99 but i was charged 94.99, despite having an email from their customer service representative saying I was entitled to a £30 refund they are refusing to honour my complaint, does anyone have a screenshot showing the 'error' price? I can't find my screenshot, may have deleted it after I was promised the partial refund. 

Also, does anyone have any advice on what I should do? The executive department have also rejected it saying 'the info I gave was not correct or they can't find it in their internal systems'

tiredtractor

Sorry, it was a ring doorbell and an echo show 5

Okell

tiredtractor said:

Hi all, I ordered this item as amazon had made a mistake with the price on their blue banner,...

Are you saying you ordered it because you realised Amazon had made an error by pricing it at £64.99 but they charged you £94.99?

I'm not sure you can complain if you were knowingly taking advantage of Amazon's error...

swingaloo

Dont you have the order confirmation from email Amazon showing the price?

Penguin_

swingaloo said:

Dont you have the order confirmation from email Amazon showing the price?

Not sure that will carry much weight. I remember a large company (possibly Next) had something on sale for £10.99 when it should have been £1099.00 & lots of people bought them & received confirmations but they were quickly cancelled.

eskbanker

tiredtractor said:

I ordered this item as amazon had made a mistake with the price on their blue banner, meaning it should've been 64.99 but i was charged 94.99

Which price did the payment screen and order confirmation email show when you placed the order?

Ergates

.Penguin_ said:

swingaloo said:

Dont you have the order confirmation from email Amazon showing the price?

Not sure that will carry much weight. I remember a large company (possibly Next) had something on sale for £10.99 when it should have been £1099.00 & lots of people bought them & received confirmations but they were quickly cancelled.

For most online retailers, the terms say the contract is finalised when the goods are shipped - for this very reason.

Arunmor

Looks like a pricing error camelcamecamel suggests the price has always been £94.99.  Your purchase screen should have said £94.99 what does your orders page tell you?  Have you received the item?  Why not send it back for a full refund and wait until a sale.

born_again

Echo show 5 £49.99
Ring Doorbell 2024 £59.99

Price as of today.