We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Amazon price error - partial refund denied
tiredtractor
Posts: 3 Newbie
Hi all, I ordered this item as amazon had made a mistake with the price on their blue banner, meaning it should've been 64.99 but i was charged 94.99, despite having an email from their customer service representative saying I was entitled to a £30 refund they are refusing to honour my complaint, does anyone have a screenshot showing the 'error' price? I can't find my screenshot, may have deleted it after I was promised the partial refund.
Also, does anyone have any advice on what I should do? The executive department have also rejected it saying 'the info I gave was not correct or they can't find it in their internal systems'
Also, does anyone have any advice on what I should do? The executive department have also rejected it saying 'the info I gave was not correct or they can't find it in their internal systems'
0
Comments
-
Sorry, it was a ring doorbell and an echo show 50
-
Are you saying you ordered it because you realised Amazon had made an error by pricing it at £64.99 but they charged you £94.99?tiredtractor said:Hi all, I ordered this item as amazon had made a mistake with the price on their blue banner,...
I'm not sure you can complain if you were knowingly taking advantage of Amazon's error...0 -
Dont you have the order confirmation from email Amazon showing the price?0
-
Not sure that will carry much weight. I remember a large company (possibly Next) had something on sale for £10.99 when it should have been £1099.00 & lots of people bought them & received confirmations but they were quickly cancelled.swingaloo said:Dont you have the order confirmation from email Amazon showing the price?0 -
Which price did the payment screen and order confirmation email show when you placed the order?tiredtractor said:I ordered this item as amazon had made a mistake with the price on their blue banner, meaning it should've been 64.99 but i was charged 94.990 -
.Penguin_ said:
For most online retailers, the terms say the contract is finalised when the goods are shipped - for this very reason.
Not sure that will carry much weight. I remember a large company (possibly Next) had something on sale for £10.99 when it should have been £1099.00 & lots of people bought them & received confirmations but they were quickly cancelled.swingaloo said:Dont you have the order confirmation from email Amazon showing the price?
1 -
Looks like a pricing error camelcamecamel suggests the price has always been £94.99. Your purchase screen should have said £94.99 what does your orders page tell you? Have you received the item? Why not send it back for a full refund and wait until a sale.0
-
Echo show 5 £49.99
Ring Doorbell 2024 £59.99
Price as of today.Life in the slow lane0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.6K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards