Wrong opening estimated and continued for 3 years

financehelp23

Alnat1 said:

The reading would have been correct at some point when you were with the previous provider and it appears that you probably didn't give them regular readings either. You would have already been way behind with payments when they went under and the account was transferred to the company you are with now. 

This new company will have used the same reading to open your account as the old company used to close it. The simple matter is that you have used all those units and need to pay for them. The money was really owed to the old company but will need to be paid to the company you are with now. By not giving readings for many years you have allowed the arrears to build up.

You admit you were aware of the incorrect estimate 3 years ago but did nothing to rectify it, I'm not sure covid is a good reason for not giving a meter reading for 3 years. I think you need to explain what has happened to your energy company and arrange a repayment plan.

Thanks, yes, I know I need to pay. I have no problem paying monthly up to a certain limit to sort out. I understand I can not go back to the old company as they are gone. But CURRENT PROVIDER WILL get much more because Open was wrong and I will pay more to them. For me, their price is much higher than the old company. I will lose quite a lot like 1K in money. It is part of my fault for not sort out. Also, I was not on DD and the current price is high compared with other providers. I guess I have to sort it out before I can move to another provider...

MattMattMattUK

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

Hi, It is a long story. The provider has taken over from the other provider with the wrong estimated bill(went bust the other one the price was very good). It was Covid. I could not sort out the actual reading.

Why could you not sort an actual reading? Going back historically, at what point did you have an actual reading? Can you collate all your actual readings together?

financehelp23 said:

Then huge price increased every 2-3 months at that time. 

They happened, but they are not the issue here.

financehelp23 said:

The meter got confused with the 3-phase meter. 

Was this caused by the SOLR process, something else? Is this now resolved and do your bills reflect a single phase?

financehelp23 said:

the provider took the meter reading a few months ago. I was expecting an argument about a huge bill. because the opening reading estimates are very low. They did not update anything of the bill and went quiet. What shall I do now? If I give actual, it is super huge differences. 

Are your bills still based on estimates? I am going to presume that the difference is you have been under charged, not overcharged? What is the difference in kWh?

financehelp23 said:

It i not possible to sort it out now seems. 

It is possible, it will just take a bit of time and effort. 

financehelp23 said:

I did not have the meter reading when they were forced to take over.We did not have a choice when one bankrupt.

What is the closest actual reading you have to that time period?

financehelp23 said:

i do not know how will they bill and why they did not update the actual reading after they came. 

Have you been paying an amount by Direct Debit every month? Does your account show a credit, a debt?

financehelp23 said:

The price is going up If I submit now, will they go back for 3 years? How can this work out with an estimated wrong opening 3 years ago  

They will go back three years as part of the calculation yes, but anything more than twelve month ago will be covered by back billing. That does not mean, as some seem to think that the costs get written off and you get your credits back, but it means that say you paid £200 a month in payments, totalling £4,800, but your actual energy usage was £6,000, then the difference, £1,200 is written off. If there is a credit then you get to keep that. There are methodologies to work this out, the average the usage over the whole period. The supplier may be able to resolve this or it might require you to go to the ombudsman. You need to get all the facts together first. 

Thanks, just answer all the questions. We paid a few K to change the single phase meter to 3 pahase because we planned to have Solar and electric car changed later. But the house is a normal residential house.

Ok, so that is not a confusion about three-phase, you did actually have three-phase installed, which does impact things. You might potentially be on a commercial tariff as not all suppliers offer domestic three phase tariffs and even if they do they are different to normal domestic tariffs. For the benefit of others, you almost certainly did not need three phase for solar, EV charging, or both combined. 

financehelp23 said:
The house was empty and under renovation until 2022. I have some meter readings pic in each year. The first pic was in 2022, 6 months after they took over.

What are the actual readings you do have, date and meter reading in kWh? Also when was the install date for the three-phase supply.

financehelp23 said:
During these 6 months was empty, covid could not get reading.

Ok, I am not totally sure why unless it was a long way from where you live, but it is what it is.

financehelp23 said:
I was not on the DD, and could not afford DD in 2022. The DD was set up over 1 year ago. 

Did you pay anything? Direct Debit is the cheapest way to pay, not paying by Direct Debit probably increased costs by around 15-20%. Have the energy supplier taken any debt collection action against you?

financehelp23 said:
We only have 2 audits and 2 kids usage average of 40 kw in summer a day 50-65kw IN winter based on the meter seems high. No gas.

That does not seem high to me for an all electric house with four occupants. 

financehelp23 said:
If they backdated 3 years, depends on the price per kw they used the opening I guess 10k kw MORE THAN ACTUAL., I do not know how much will be worse. 

I am not totally sure what you are saying there, do you mean that your actual usage is 10,000 kWh more than you have been billed for?

Please can you give the actual reads you have, together with the dates they were taken.
Please can you give your current meter reading.
Please can you give the estimated reading they used to calculate your most recent bill and the date. 
Please can you confirm what payments you have made in total over the relevant period.

Thanks, were planned 3 phases for 2 electric car changes, But we did not finish the renovation and we did not buy another car. We were not on the commercial plan. We did not charge car at tall. It is a normal residential House. My partner did it, he is a builder and IT person. I do not understand why, he try to build a green warm house that we do to have a heating at tall but warm with insulation. The differences of meters are about 30k above now. The previous provider bankrupt, and can not correct them. Means have to pay more to the current provider although I did not use these much with them because the opening was wrong. Not sure if they will consider opening was wrong. 10k HIGER. If consider opening wrong, I owe them about 20k usage, if not, 30k usage. About 6-8k in money. I will pay back them but need on monthly. It was much higher without DD, I was in a mess and COVID-19, energy prices were super high. They did chase debts but added a late payment fee £100 plus. In 2023, I set up DD and paid based on the estimated lower than actual. I do not know why they took the meter and did not update the bill a few months ago, I gues the guy is confused about why we have 3 phases as well. Their fixed plan is still much higher. Do you know how much debts I need to clear DOWN IN ORDER TO TRANSFER To another provider with a better plan if I update the meter to them now? Do they have a standard like £500? 

I am really struggling you decipher your posts, could you try writing with paragraphs and it would really be helpful if you answered the questions you were asked in previous posts. Specifically:

Please can you give the actual reads you have, together with the dates they were taken.
Please can you give your current meter reading.
Please can you give the estimated reading they used to calculate your most recent bill and the date. 
Please can you confirm what payments you have made in total over the relevant period.


Just to be clear, the opening read is not really important in the sense that anything before that time would have been allocated to the defunct supplier, anything after that will have been allocated to the new supplier, but that is an accounting exercise, it does not actually impact what you owe. 

financehelp23 said:
Their fixed plan is still much higher. Do you know how much debts I need to clear DOWN IN ORDER TO TRANSFER To another provider with a better plan if I update the meter to them now? Do they have a standard like £500? 

Usually the debt needs to be zero, or cleared, suppliers can block a customer from leaving when the customer has a debt.

I would say that I doubt moving is going to save you much money though. For domestic single phase tariffs there would maybe be a few pounds a year difference in cost between one supplier and another, I cannot find anything totally conclusive online as domestic three phase suppliers are a rarity, but it does appear that it would make little difference to your costs. What you may be mistaking is the "monthly cost" quoted, rather than the unit cost which is what matters. 

Gerry1

It would help if you were clear and consistent with your units.  It can get confusing when you have to guess whether 10k means ten thousand pounds, 10kWh or 10kW !

• Meter readings, energy used: 10kWh

• Power rating of appliance, instaneous amount being used: kW

• Money: £10k or £10,000

financehelp23

Gerry1 said:

It would help if you were clear and consistent with your units.  It can get confusing when you have to guess whether 10k means ten thousand pounds, 10kWh or 10kW !

• Meter readings, energy used: 10kWh

• Power rating of appliance, instaneous amount being used: kW

• Money: £10k or £10,000

Sorry for the confusion. The 10k is 10kwh. The total differences are over 30K kwh

financehelp23

MattMattMattUK said:

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

Hi, It is a long story. The provider has taken over from the other provider with the wrong estimated bill(went bust the other one the price was very good). It was Covid. I could not sort out the actual reading.

Why could you not sort an actual reading? Going back historically, at what point did you have an actual reading? Can you collate all your actual readings together?

financehelp23 said:

Then huge price increased every 2-3 months at that time. 

They happened, but they are not the issue here.

financehelp23 said:

The meter got confused with the 3-phase meter. 

Was this caused by the SOLR process, something else? Is this now resolved and do your bills reflect a single phase?

financehelp23 said:

the provider took the meter reading a few months ago. I was expecting an argument about a huge bill. because the opening reading estimates are very low. They did not update anything of the bill and went quiet. What shall I do now? If I give actual, it is super huge differences. 

Are your bills still based on estimates? I am going to presume that the difference is you have been under charged, not overcharged? What is the difference in kWh?

financehelp23 said:

It i not possible to sort it out now seems. 

It is possible, it will just take a bit of time and effort. 

financehelp23 said:

I did not have the meter reading when they were forced to take over.We did not have a choice when one bankrupt.

What is the closest actual reading you have to that time period?

financehelp23 said:

i do not know how will they bill and why they did not update the actual reading after they came. 

Have you been paying an amount by Direct Debit every month? Does your account show a credit, a debt?

financehelp23 said:

The price is going up If I submit now, will they go back for 3 years? How can this work out with an estimated wrong opening 3 years ago  

They will go back three years as part of the calculation yes, but anything more than twelve month ago will be covered by back billing. That does not mean, as some seem to think that the costs get written off and you get your credits back, but it means that say you paid £200 a month in payments, totalling £4,800, but your actual energy usage was £6,000, then the difference, £1,200 is written off. If there is a credit then you get to keep that. There are methodologies to work this out, the average the usage over the whole period. The supplier may be able to resolve this or it might require you to go to the ombudsman. You need to get all the facts together first. 

Thanks, just answer all the questions. We paid a few K to change the single phase meter to 3 pahase because we planned to have Solar and electric car changed later. But the house is a normal residential house.

Ok, so that is not a confusion about three-phase, you did actually have three-phase installed, which does impact things. You might potentially be on a commercial tariff as not all suppliers offer domestic three phase tariffs and even if they do they are different to normal domestic tariffs. For the benefit of others, you almost certainly did not need three phase for solar, EV charging, or both combined. 

financehelp23 said:
The house was empty and under renovation until 2022. I have some meter readings pic in each year. The first pic was in 2022, 6 months after they took over.

What are the actual readings you do have, date and meter reading in kWh? Also when was the install date for the three-phase supply.

financehelp23 said:
During these 6 months was empty, covid could not get reading.

Ok, I am not totally sure why unless it was a long way from where you live, but it is what it is.

financehelp23 said:
I was not on the DD, and could not afford DD in 2022. The DD was set up over 1 year ago. 

Did you pay anything? Direct Debit is the cheapest way to pay, not paying by Direct Debit probably increased costs by around 15-20%. Have the energy supplier taken any debt collection action against you?

financehelp23 said:
We only have 2 audits and 2 kids usage average of 40 kw in summer a day 50-65kw IN winter based on the meter seems high. No gas.

That does not seem high to me for an all electric house with four occupants. 

financehelp23 said:
If they backdated 3 years, depends on the price per kw they used the opening I guess 10k kw MORE THAN ACTUAL., I do not know how much will be worse. 

I am not totally sure what you are saying there, do you mean that your actual usage is 10,000 kWh more than you have been billed for?

Please can you give the actual reads you have, together with the dates they were taken.
Please can you give your current meter reading.
Please can you give the estimated reading they used to calculate your most recent bill and the date. 
Please can you confirm what payments you have made in total over the relevant period.

Thanks, were planned 3 phases for 2 electric car changes, But we did not finish the renovation and we did not buy another car. We were not on the commercial plan. We did not charge car at tall. It is a normal residential House. My partner did it, he is a builder and IT person. I do not understand why, he try to build a green warm house that we do to have a heating at tall but warm with insulation. The differences of meters are about 30k above now. The previous provider bankrupt, and can not correct them. Means have to pay more to the current provider although I did not use these much with them because the opening was wrong. Not sure if they will consider opening was wrong. 10k HIGER. If consider opening wrong, I owe them about 20k usage, if not, 30k usage. About 6-8k in money. I will pay back them but need on monthly. It was much higher without DD, I was in a mess and COVID-19, energy prices were super high. They did chase debts but added a late payment fee £100 plus. In 2023, I set up DD and paid based on the estimated lower than actual. I do not know why they took the meter and did not update the bill a few months ago, I gues the guy is confused about why we have 3 phases as well. Their fixed plan is still much higher. Do you know how much debts I need to clear DOWN IN ORDER TO TRANSFER To another provider with a better plan if I update the meter to them now? Do they have a standard like £500? 

I am really struggling you decipher your posts, could you try writing with paragraphs and it would really be helpful if you answered the questions you were asked in previous posts. Specifically:

Please can you give the actual reads you have, together with the dates they were taken.
Please can you give your current meter reading.
Please can you give the estimated reading they used to calculate your most recent bill and the date. 
Please can you confirm what payments you have made in total over the relevant period.


Just to be clear, the opening read is not really important in the sense that anything before that time would have been allocated to the defunct supplier, anything after that will have been allocated to the new supplier, but that is an accounting exercise, it does not actually impact what you owe. 

financehelp23 said:
Their fixed plan is still much higher. Do you know how much debts I need to clear DOWN IN ORDER TO TRANSFER To another provider with a better plan if I update the meter to them now? Do they have a standard like £500? 

Usually the debt needs to be zero, or cleared, suppliers can block a customer from leaving when the customer has a debt.

I would say that I doubt moving is going to save you much money though. For domestic single phase tariffs there would maybe be a few pounds a year difference in cost between one supplier and another, I cannot find anything totally conclusive online as domestic three phase suppliers are a rarity, but it does appear that it would make little difference to your costs. What you may be mistaking is the "monthly cost" quoted, rather than the unit cost which is what matters. 

Yes, the usage is the same. But the previous supplier was 10p per kw cheapter. I have to pay all usage to the current provider, much higher if the opening is not changed. I am going to put all the numbers on a spreadsheet. it had over 10-20 times price change in 22/23. My reading differences are about 30K kWh. The opening is about 10k kwh differences in 2021. The most expensive rate was in 22, not on DD. 

Qyburn

financehelp23 said

The opening is about 10k kwh differences in 2021. The most expensive rate was in 22, not on DD. 

In your first post you said the opening reading was 10,000kWh too high. That would mean you paid more to the old supplier, and less to the new one.

You also say the difference is now 30,000kWh. Difference from what?

It would make it clearer if you gave actual readings ..
  * Old supplier closing reading was xxxxx kWh
  * New supplier opening reading xxxx kWh 
  * What you think the correct figure should have been, and why

  * Current reading xxxxx kWh
  * What you think the correct readingshould be, and why.

When was  the three phase installed, before or after the supplier change?

MeteredOut

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

Hi, It is a long story. The provider has taken over from the other provider with the wrong estimated bill(went bust the other one the price was very good). It was Covid. I could not sort out the actual reading.

Why could you not sort an actual reading? Going back historically, at what point did you have an actual reading? Can you collate all your actual readings together?

financehelp23 said:

Then huge price increased every 2-3 months at that time. 

They happened, but they are not the issue here.

financehelp23 said:

The meter got confused with the 3-phase meter. 

Was this caused by the SOLR process, something else? Is this now resolved and do your bills reflect a single phase?

financehelp23 said:

the provider took the meter reading a few months ago. I was expecting an argument about a huge bill. because the opening reading estimates are very low. They did not update anything of the bill and went quiet. What shall I do now? If I give actual, it is super huge differences. 

Are your bills still based on estimates? I am going to presume that the difference is you have been under charged, not overcharged? What is the difference in kWh?

financehelp23 said:

It i not possible to sort it out now seems. 

It is possible, it will just take a bit of time and effort. 

financehelp23 said:

I did not have the meter reading when they were forced to take over.We did not have a choice when one bankrupt.

What is the closest actual reading you have to that time period?

financehelp23 said:

i do not know how will they bill and why they did not update the actual reading after they came. 

Have you been paying an amount by Direct Debit every month? Does your account show a credit, a debt?

financehelp23 said:

The price is going up If I submit now, will they go back for 3 years? How can this work out with an estimated wrong opening 3 years ago  

They will go back three years as part of the calculation yes, but anything more than twelve month ago will be covered by back billing. That does not mean, as some seem to think that the costs get written off and you get your credits back, but it means that say you paid £200 a month in payments, totalling £4,800, but your actual energy usage was £6,000, then the difference, £1,200 is written off. If there is a credit then you get to keep that. There are methodologies to work this out, the average the usage over the whole period. The supplier may be able to resolve this or it might require you to go to the ombudsman. You need to get all the facts together first. 

Thanks, just answer all the questions. We paid a few K to change the single phase meter to 3 pahase because we planned to have Solar and electric car changed later. But the house is a normal residential house.

Ok, so that is not a confusion about three-phase, you did actually have three-phase installed, which does impact things. You might potentially be on a commercial tariff as not all suppliers offer domestic three phase tariffs and even if they do they are different to normal domestic tariffs. For the benefit of others, you almost certainly did not need three phase for solar, EV charging, or both combined. 

financehelp23 said:
The house was empty and under renovation until 2022. I have some meter readings pic in each year. The first pic was in 2022, 6 months after they took over.

What are the actual readings you do have, date and meter reading in kWh? Also when was the install date for the three-phase supply.

financehelp23 said:
During these 6 months was empty, covid could not get reading.

Ok, I am not totally sure why unless it was a long way from where you live, but it is what it is.

financehelp23 said:
I was not on the DD, and could not afford DD in 2022. The DD was set up over 1 year ago. 

Did you pay anything? Direct Debit is the cheapest way to pay, not paying by Direct Debit probably increased costs by around 15-20%. Have the energy supplier taken any debt collection action against you?

financehelp23 said:
We only have 2 audits and 2 kids usage average of 40 kw in summer a day 50-65kw IN winter based on the meter seems high. No gas.

That does not seem high to me for an all electric house with four occupants. 

financehelp23 said:
If they backdated 3 years, depends on the price per kw they used the opening I guess 10k kw MORE THAN ACTUAL., I do not know how much will be worse. 

I am not totally sure what you are saying there, do you mean that your actual usage is 10,000 kWh more than you have been billed for?

Please can you give the actual reads you have, together with the dates they were taken.
Please can you give your current meter reading.
Please can you give the estimated reading they used to calculate your most recent bill and the date. 
Please can you confirm what payments you have made in total over the relevant period.

Thanks, were planned 3 phases for 2 electric car changes, But we did not finish the renovation and we did not buy another car. We were not on the commercial plan. We did not charge car at tall. It is a normal residential House. My partner did it, he is a builder and IT person. I do not understand why, he try to build a green warm house that we do to have a heating at tall but warm with insulation. The differences of meters are about 30k above now. The previous provider bankrupt, and can not correct them. Means have to pay more to the current provider although I did not use these much with them because the opening was wrong. Not sure if they will consider opening was wrong. 10k HIGER. If consider opening wrong, I owe them about 20k usage, if not, 30k usage. About 6-8k in money. I will pay back them but need on monthly. It was much higher without DD, I was in a mess and COVID-19, energy prices were super high. They did chase debts but added a late payment fee £100 plus. In 2023, I set up DD and paid based on the estimated lower than actual. I do not know why they took the meter and did not update the bill a few months ago, I gues the guy is confused about why we have 3 phases as well. Their fixed plan is still much higher. Do you know how much debts I need to clear DOWN IN ORDER TO TRANSFER To another provider with a better plan if I update the meter to them now? Do they have a standard like £500? 

I am really struggling you decipher your posts, could you try writing with paragraphs and it would really be helpful if you answered the questions you were asked in previous posts. Specifically:

Please can you give the actual reads you have, together with the dates they were taken.
Please can you give your current meter reading.
Please can you give the estimated reading they used to calculate your most recent bill and the date. 
Please can you confirm what payments you have made in total over the relevant period.


Just to be clear, the opening read is not really important in the sense that anything before that time would have been allocated to the defunct supplier, anything after that will have been allocated to the new supplier, but that is an accounting exercise, it does not actually impact what you owe. 

financehelp23 said:
Their fixed plan is still much higher. Do you know how much debts I need to clear DOWN IN ORDER TO TRANSFER To another provider with a better plan if I update the meter to them now? Do they have a standard like £500? 

Usually the debt needs to be zero, or cleared, suppliers can block a customer from leaving when the customer has a debt.

I would say that I doubt moving is going to save you much money though. For domestic single phase tariffs there would maybe be a few pounds a year difference in cost between one supplier and another, I cannot find anything totally conclusive online as domestic three phase suppliers are a rarity, but it does appear that it would make little difference to your costs. What you may be mistaking is the "monthly cost" quoted, rather than the unit cost which is what matters. 

Yes, the usage is the same. But the previous supplier was 10p per kw cheapter. I have to pay all usage to the current provider, much higher if the opening is not changed. I am going to put all the numbers on a spreadsheet. it had over 10-20 times price change in 22/23. My reading differences are about 30K kWh. The opening is about 10k kwh differences in 2021. The most expensive rate was in 22, not on DD. 

Whatever you have to pay back will be paid back at the prevailing rate when the energy was used, not the current rate. But, without actual readings, there will have to be some assumptions/guesswork as to how much energy was used each month over the period of time. Suppliers have standard usage profiles they use for this.

But, as above, you need to provide all the readings you have during the time in question, and what the supplier bills (where you have them) are showing, before people can really help.

Definitely look into back-billing rules. Have you been getting any bills from the supplier?

financehelp23

MeteredOut said:

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

MattMattMattUK said:

financehelp23 said:

Hi, It is a long story. The provider has taken over from the other provider with the wrong estimated bill(went bust the other one the price was very good). It was Covid. I could not sort out the actual reading.

Why could you not sort an actual reading? Going back historically, at what point did you have an actual reading? Can you collate all your actual readings together?

financehelp23 said:

Then huge price increased every 2-3 months at that time. 

They happened, but they are not the issue here.

financehelp23 said:

The meter got confused with the 3-phase meter. 

Was this caused by the SOLR process, something else? Is this now resolved and do your bills reflect a single phase?

financehelp23 said:

the provider took the meter reading a few months ago. I was expecting an argument about a huge bill. because the opening reading estimates are very low. They did not update anything of the bill and went quiet. What shall I do now? If I give actual, it is super huge differences. 

Are your bills still based on estimates? I am going to presume that the difference is you have been under charged, not overcharged? What is the difference in kWh?

financehelp23 said:

It i not possible to sort it out now seems. 

It is possible, it will just take a bit of time and effort. 

financehelp23 said:

I did not have the meter reading when they were forced to take over.We did not have a choice when one bankrupt.

What is the closest actual reading you have to that time period?

financehelp23 said:

i do not know how will they bill and why they did not update the actual reading after they came. 

Have you been paying an amount by Direct Debit every month? Does your account show a credit, a debt?

financehelp23 said:

The price is going up If I submit now, will they go back for 3 years? How can this work out with an estimated wrong opening 3 years ago  

They will go back three years as part of the calculation yes, but anything more than twelve month ago will be covered by back billing. That does not mean, as some seem to think that the costs get written off and you get your credits back, but it means that say you paid £200 a month in payments, totalling £4,800, but your actual energy usage was £6,000, then the difference, £1,200 is written off. If there is a credit then you get to keep that. There are methodologies to work this out, the average the usage over the whole period. The supplier may be able to resolve this or it might require you to go to the ombudsman. You need to get all the facts together first. 

Thanks, just answer all the questions. We paid a few K to change the single phase meter to 3 pahase because we planned to have Solar and electric car changed later. But the house is a normal residential house.

Ok, so that is not a confusion about three-phase, you did actually have three-phase installed, which does impact things. You might potentially be on a commercial tariff as not all suppliers offer domestic three phase tariffs and even if they do they are different to normal domestic tariffs. For the benefit of others, you almost certainly did not need three phase for solar, EV charging, or both combined. 

financehelp23 said:
The house was empty and under renovation until 2022. I have some meter readings pic in each year. The first pic was in 2022, 6 months after they took over.

What are the actual readings you do have, date and meter reading in kWh? Also when was the install date for the three-phase supply.

financehelp23 said:
During these 6 months was empty, covid could not get reading.

Ok, I am not totally sure why unless it was a long way from where you live, but it is what it is.

financehelp23 said:
I was not on the DD, and could not afford DD in 2022. The DD was set up over 1 year ago. 

Did you pay anything? Direct Debit is the cheapest way to pay, not paying by Direct Debit probably increased costs by around 15-20%. Have the energy supplier taken any debt collection action against you?

financehelp23 said:
We only have 2 audits and 2 kids usage average of 40 kw in summer a day 50-65kw IN winter based on the meter seems high. No gas.

That does not seem high to me for an all electric house with four occupants. 

financehelp23 said:
If they backdated 3 years, depends on the price per kw they used the opening I guess 10k kw MORE THAN ACTUAL., I do not know how much will be worse. 

I am not totally sure what you are saying there, do you mean that your actual usage is 10,000 kWh more than you have been billed for?

Please can you give the actual reads you have, together with the dates they were taken.
Please can you give your current meter reading.
Please can you give the estimated reading they used to calculate your most recent bill and the date. 
Please can you confirm what payments you have made in total over the relevant period.

Thanks, were planned 3 phases for 2 electric car changes, But we did not finish the renovation and we did not buy another car. We were not on the commercial plan. We did not charge car at tall. It is a normal residential House. My partner did it, he is a builder and IT person. I do not understand why, he try to build a green warm house that we do to have a heating at tall but warm with insulation. The differences of meters are about 30k above now. The previous provider bankrupt, and can not correct them. Means have to pay more to the current provider although I did not use these much with them because the opening was wrong. Not sure if they will consider opening was wrong. 10k HIGER. If consider opening wrong, I owe them about 20k usage, if not, 30k usage. About 6-8k in money. I will pay back them but need on monthly. It was much higher without DD, I was in a mess and COVID-19, energy prices were super high. They did chase debts but added a late payment fee £100 plus. In 2023, I set up DD and paid based on the estimated lower than actual. I do not know why they took the meter and did not update the bill a few months ago, I gues the guy is confused about why we have 3 phases as well. Their fixed plan is still much higher. Do you know how much debts I need to clear DOWN IN ORDER TO TRANSFER To another provider with a better plan if I update the meter to them now? Do they have a standard like £500? 

I am really struggling you decipher your posts, could you try writing with paragraphs and it would really be helpful if you answered the questions you were asked in previous posts. Specifically:

Please can you give the actual reads you have, together with the dates they were taken.
Please can you give your current meter reading.
Please can you give the estimated reading they used to calculate your most recent bill and the date. 
Please can you confirm what payments you have made in total over the relevant period.


Just to be clear, the opening read is not really important in the sense that anything before that time would have been allocated to the defunct supplier, anything after that will have been allocated to the new supplier, but that is an accounting exercise, it does not actually impact what you owe. 

financehelp23 said:
Their fixed plan is still much higher. Do you know how much debts I need to clear DOWN IN ORDER TO TRANSFER To another provider with a better plan if I update the meter to them now? Do they have a standard like £500? 

Usually the debt needs to be zero, or cleared, suppliers can block a customer from leaving when the customer has a debt.

I would say that I doubt moving is going to save you much money though. For domestic single phase tariffs there would maybe be a few pounds a year difference in cost between one supplier and another, I cannot find anything totally conclusive online as domestic three phase suppliers are a rarity, but it does appear that it would make little difference to your costs. What you may be mistaking is the "monthly cost" quoted, rather than the unit cost which is what matters. 

Yes, the usage is the same. But the previous supplier was 10p per kw cheapter. I have to pay all usage to the current provider, much higher if the opening is not changed. I am going to put all the numbers on a spreadsheet. it had over 10-20 times price change in 22/23. My reading differences are about 30K kWh. The opening is about 10k kwh differences in 2021. The most expensive rate was in 22, not on DD. 

Whatever you have to pay back will be paid back at the prevailing rate when the energy was used, not the current rate. But, without actual readings, there will have to be some assumptions/guesswork as to how much energy was used each month over the period of time. Suppliers have standard usage profiles they use for this.

But, as above, you need to provide all the readings you have during the time in question, and what the supplier bills (where you have them) are showing, before people can really help.

Definitely look into back-billing rules. Have you been getting any bills from the supplier?

Thanks, not quite sure about the back billing rules. I emailed once and told them I was not sure how to read this meter over a year ago. Then they took the actual reading in July this year but still have not sent the bills.. They sent all the bills using estimated and last year they reversed all the bills and reissued them. I was not sure what they were doing. 

EssexHebridean

If you post your meter make and model then someone will be able to tell you how to read it.