Anna Money

Emmah91

Does any one use Anna money my partner uses it and is a small business they have suspended his account and he can not get on the app to access his money and pay suppliers. He cant speak to a human and just gets the same automated response he needs access to his money asap its appalling. 

elsien

If he can’t get onto the app, has he tried emailing them? support@anna.money

If you look at their reviews, there’s a few people saying they’ve had their accounts suspended. If something has happened, which has led them to suspect fraud or money laundering they are not able to give a reason while they investigate. That is the same with any bank - although they aren’t  a bank, they do have to follow FCA rules.  He may just have to wait it out.

Emmah91

Yes he has emailed them and still gets the same automated response every time.

elsien

Other options - make a complaint then take it to the financial ombudsman? He would need to make it clear he is making a formal complaint as per their policy. 
ANNA — Complaints policy

walkere91

Hey
Did you get this resolved and what did you do? Going through same situation. 

Nasqueron

walkere91 said:

Hey
Did you get this resolved and what did you do? Going through same situation. 

The user @Emmah91 has not been active on the forum since Oct 8, 2024, either make your own thread or follow the advice above - complain to the firm and sent to the FOS if you don't get a satisfactory resolution