5th Year of IVA

Looking for advice

My wife is on the last year of her IVA and has now been told she must remortgage to pay off the IVA. I have spoken to Santander who said we can’t remortgage for debt consolidation and due to a current IVA so they will not process an application so I can’t get a refusal of application letter.

i have sent the link to the IVA stating on the Santander website they will not process an application letter but they still stating they need one before they can send to the creditors or extend by another year. I don’t want them to cancel the Iva and make her bankrupt and potentially lose are home. I can’t seem to get any help.

has anyone else been through this and can anyone advise?

thanks

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