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NatWest & RBS App can't connect

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ThePirates
ThePirates Posts: 321 Forumite
Part of the Furniture 100 Posts Photogenic Name Dropper
edited 5 October 2024 at 8:59AM in Budgeting & bank accounts
Their Android Apps worked fine last night, can't connect to either service this morning, anyone else have the same problem?
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Comments

  • Marcoos
    Marcoos Posts: 201 Forumite
    100 Posts First Anniversary Name Dropper
    Ditto - I’m using iOS
  • JGB1955
    JGB1955 Posts: 3,841 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    edited 5 October 2024 at 8:59AM
    Yes - there is a message stating that there is service disruption to their online banking and mobile app, and that they are 'working on it'.
    #2 Saving for Christmas 2024 - £1 a day challenge. £325 of £366
  • kaMelo
    kaMelo Posts: 2,854 Forumite
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    ThePirates said:
    Their Apps worked fine last night, can't connect to either service this morning, anyone else have the same problem?

    The service status pages show they are doing maintenance on the app between 06:00 and 12:00 today.
  • flaneurs_lobster
    flaneurs_lobster Posts: 6,444 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    edited 5 October 2024 at 9:09AM
    kaMelo said:
    The service status pages show they are doing maintenance on the app between 06:00 and 12:00 today.

    Really? Where? 

    High St bank doing maintenance on customer facing systems during the on-line day?

    Nah. 
  • masonic
    masonic Posts: 27,158 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 5 October 2024 at 9:22AM
    The online maintenance was between 01:55 to 02:30. Perhaps it broke something as they are now saying "...we're working hard getting everything back up and running for you. We will share an update when we have more information."
    Is it just me or have there been an unusually high number of online banking outages of late?

  • flaneurs_lobster
    flaneurs_lobster Posts: 6,444 Forumite
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    edited 5 October 2024 at 9:34AM
    masonic said:

    Is it just me or have there been an unusually high number of online banking outages of late?
    Guess - the Authorised Push Payment fraud changes go live this weekend. System changes to cater? 
  • Marcoos
    Marcoos Posts: 201 Forumite
    100 Posts First Anniversary Name Dropper
    flaneurs_lobster said:
    masonic said:

    Is it just me or have there been an unusually high number of online banking outages of late?
    Guess - the Authorised Push Payment fraud changes go live this weekend. System changes to cater? 
    Would make sense. Not a bank, YBS are performing planned maintenance today. 
  • Marcoos
    Marcoos Posts: 201 Forumite
    100 Posts First Anniversary Name Dropper
    All back up now
  • flaneurs_lobster
    flaneurs_lobster Posts: 6,444 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    Marcoos said:
    flaneurs_lobster said:
    masonic said:

    Is it just me or have there been an unusually high number of online banking outages of late?
    Guess - the Authorised Push Payment fraud changes go live this weekend. System changes to cater? 
    Would make sense. Not a bank, YBS are performing planned maintenance today. 
    Ditto Metro 
  • GTR_King
    GTR_King Posts: 1,979 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    I am iOS can’t view statements on the app I well will
    be fixed soon
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