Vista Not Loading Up! Urgent Help Required!

lethal_2

Sorry to come back with another problem, this time its MAJOR!

I brought a laptop two days ago from ebuyer

http://www.ebuyer.com/product/133385 but with 250gb @ £499.99

I cant find it for some reason!

I turn the laptop on it goes to microsoft corporation, and then loading.

It then goes to a navy blue sceen and does not load up windows!

when I go through safe mode it goes a bit further by the light blue screen coming up and saying windows is loading but then restarts by itself and does not work

PLEASE HELP!

lethal_2

should I try and re-install windows?

withabix

Yes.

Then submit a RMA request to Ebuyer.

lethal_2

COuld not get it to re-install

I have just submited an RMA request to ebuyer! they said they will get back to me with in the next two days even though they are not open for the next two days!

has anyone had any experience with RMA request in the past with ebuyer?>

lethal_2

oh sorry they are open

lethal_2

they have not got any in stock, would they therefore give me a refund?

http://www.ebuyer.com/product/133387

turbobob

Ebuyer used to have a bad rep for service but I have heard they have improved . Anyway yes you are entitled to ask for a refund if its faulty. Useful reading here http://www.adviceguide.org.uk/c_buying_over_the_internet.pdf

They might offer you a different laptop or credit as a replacement but if you want a refund they are obliged to give one.

BillScarab

I've returned a faulty hard drive to ebuyer without any problems. As turbobob says they used to have a bad reputation but htey seem to have imprived dramatically.