Is EDF energy hub down?

Gobsh
Gobsh Posts: 195 Forumite
100 Posts Third Anniversary Photogenic
edited 3 October 2024 at 2:03PM in Energy
Is EDF energy hub down?

We switched to EDF EV tariff from Oct 1 and now I notice the energy hub is down. Or is it just me?
I also notice that my quote for off peak unit was 11.65p, but my new tariff says 13.77p

Comments

  • deepindebtor
    deepindebtor Posts: 140 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I cant get access to my account. I think they have IT problems at the moment, probably fixed after the weekend. Remember prices changed on Oct 1 due to the energy cap changing so prices went up. You quote would’ve been based on the previous prices which were in effect when you were quoted.
  • martins3210
    martins3210 Posts: 1 Newbie
    Second Anniversary First Post
    Mine disappeared recently, coincidentally after I switched to an EV dual tariff. After much communication with the Helpdesk I could escalate it, but the last email suggested that the issue isn't resolvable at this point!
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