Scottish Power - appalling customer service

GDB2222

Scottish Power made an appointment to repair my smart meter on 30 August. They didn't turn up on the day, but rang up later to rebook the appointment, and they have now done the work.

I thought I am entitled to £30 compensation for the missed appointment, which they have not paid? Also, £30 penalty, as they should have paid it automatically within 10 days?  

Is that correct? 

Incidentally, their customer service is simply appalling.

MeteredOut

Yes, correct on both counts. Or all 3 including the appalling service.

Raise a complaint and take it to the Energy Ombudsman after 8 weeks if not resolved.

Netexporter

Then move to a decent supplier, like Octopus.

GDB2222

They seem to have no system for making the automatic payments. Is that something that ought to be considered by the regulator? 

GDB2222

Oh, and I previously sued them for the same thing, and I got judgement for £325, which they grudgingly paid. I have sent them a letter before action.