Contract Expiry. Virgin Media.

Dr_Graeme_Beard

I had Broadband with Virgin Media. My contract expired on 26th September and I paid my final bill (issued by Virgin) on 27th September. Unknown to me Virgin also require you to request a disconnection the service. I find that strange since the contract between us expired naturally and at that point all services should surely have been disconnected anyway. However, the service continued beyond the expiry of the contract and the new owners of the house were refused a new contract with Virgin until I had a disconnection notice from Virgin. This I did today 2/10/24 but only to be told that I had to give 30 days notice even though the contract had expired. They intend to charge me for that 30 day extension. Can anyone tell me please? Can they legally do this? 

Mark_d

This type of thing is standard in a lot of contracts, including gym memberships - you originally sign up to an initial fixed term.  After that the contract becomes a monthly rolling contract requiring you to give one month's notice.  It is perfectly legal and would stand up in court

The_Unready

I would suggest so. I think that if you look closely at your original contract it will state terms to the effect that the service will continue to be provided after the nominal contract end date unless/until you give notice to terminate it.

To be frank,  it's a pretty standard contract term and I'm surprised you were surprised about it....

littleboo

Broadband contracts don't expire, minimum commitments do. After the minimum commitment, you go onto a rolling 30 day contract, typically. Is this what has happened?

DullGreyGuy

Dr_Graeme_Beard said:

I had Broadband with Virgin Media. My contract expired on 26th September and I paid my final bill (issued by Virgin) on 27th September. Unknown to me Virgin also require you to request a disconnection the service. I find that strange since the contract between us expired naturally and at that point all services should surely have been disconnected anyway. However, the service continued beyond the expiry of the contract and the new owners of the house were refused a new contract with Virgin until I had a disconnection notice from Virgin. This I did today 2/10/24 but only to be told that I had to give 30 days notice even though the contract had expired. They intend to charge me for that 30 day extension. Can anyone tell me please? Can they legally do this? 

Your contract didnt expire, the contract is open ended until either party cancels following the terms of the agreement. The contract had an initial period during which other special terms applied, they fall away after the initial period but the other terms remain

Ergates

It would be incredibly annoying if contracts for things like broadband/phones actually *were* fixed term contracts.  You'd have to make sure you had a new one in place to pick up *exactly* when the previous one expired to avoid losing service.

born_again

Dr_Graeme_Beard said:

I had Broadband with Virgin Media. My contract expired on 26th September and I paid my final bill (issued by Virgin) on 27th September. Unknown to me Virgin also require you to request a disconnection the service. I find that strange since the contract between us expired naturally and at that point all services should surely have been disconnected anyway. However, the service continued beyond the expiry of the contract and the new owners of the house were refused a new contract with Virgin until I had a disconnection notice from Virgin. This I did today 2/10/24 but only to be told that I had to give 30 days notice even though the contract had expired. They intend to charge me for that 30 day extension. Can anyone tell me please? Can they legally do this? 

Did you not tell Virgin you were moving out? Which would have prompted the cease of the service?