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Burst pipe and navigating the insurance claim

Doggysogdog
Doggysogdog Posts: 1 Newbie
edited 3 October at 12:19PM in Insurance & life assurance
Hi All, 

I would really appreciate some advice. I've had a burst pipe from the bathroom which has caused severe flooding and damage to all the rooms on the groundfloor including a collapse ceiling in one of the rooms. Luckily I had emergency home cover from the insurance company who have managed to isolate the leak so that the water can be turned back on. 

However, I have a few weeks old son and now I feel the house has become completely unsafe - half a ceiling in kitchen, lots of rubble, no usable bathroom, no usable kitchen etc. I've moved out but can only sustain the expenses of a second accommodation for a while. 

I'm really worried the insurance company (not sure if I can share the name) will try and downplay the extent of damage so that they have to payout less. They are due to send out a surveyor this week and have advised me against having a loss assessor if one were to contact me. 

I'm really worried having to go through the stress of managing all this, especially whilst having a young baby to look after. Any helpful suggestions or advice would be great fully appreciated. 

Thank you in advance. 
 

Comments

  • Nasqueron
    Nasqueron Posts: 9,791 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    Ring them up and and express your concerns and ask them how long they will cover moving out if the house is not safe

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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