Parking Fine - Not even my car

gray1st

Hi, I've received a parking fine letter which has my correct details, except the postcode is incorrect.  However the vehicle in the image and vehicle registration is not mine.  Having spoken with the parking firm they are refusing to take my word for it (no suprise there), instead quoting that they get their information from the DVLA and advised I call them.  I have since spoken to the DVLA who have confirmed that I'm not the registered owner of the vehicle verbally however I have to put in a written request to receive this information..

I wondered if anyone else had been in a similar situation and what the end resolution is. As quite honestly it is a waste of my time covering up for their failings.

Thank you

Gr1pr

Which parking company. ?

Sounds like an ANPR misread to me, my relative once received one from not so Smart Parking, he complained about it and the PCN was cancelled 

Do put in that written request to the DVLA 

Bazarius

The case between Vehicle Control Services Ltd v Robert Ferguson is one of the examples of a parking firms own systemic failings . They ended up being ordered to pay Mr Ferguson £1550 for breaches of the DPA 2018 and damages for distress under Protection from Harassment Act 1997. 

It’s impossible for the dvla to provide the wrong information.  The information is entered into the parking firm’s own computer - a VQ4 request .  The VQ5 should return a “bad vehicle” which the company must re check it against the photos of the vehicle whether it is to be ignored or re submitted with the correct information. 

I would  write to the parking company and tell them you have said it’s not your vehicle . And you will not enter into any further protracted communications with them .  Any more demands for payment will result a claim being made against them for misuse of your data , causing distress . 

Half_way

is this a  fine, penalty or parking charge notice?
big difference between them.

if its a private parking charge notice who issued it?

Where is the location of the car park in the image?

Is the vehicle pictured completely  different to yours, ie make model colour type?

gray1st

Hi,

The original letter was from Smart Parking. It does state is a PCN on the letter

The car park is actually a car park in our local town

The photo is of the same Make of car (can't be sure of the model), in a different colour and different registration.

Funnily enough, my details shouldn't even be with the DVLA as I presently don't own a car.  The V5 of the car I am using day to day is actually in my partners name.  What I do however find interesting is that I did receive a PCN from Smart Parking in August for the car I drive and paid on my personal card.. This is the only way i believe they can have my information.  Whether they are they legally allowed to store this information is questionable.

Le_Kirk

Parking companies are supposed to apply to the DVLA for each and every parking event.

Half_way

The car park is actually a car park in our local town

Who's car park is this/where is it?
You should be going for the owner of the car par, angle of attack is unauthorised access processing and storage of personal data and the landowner/whoever took on smart parking is jointly and severally liable for the actions of its agents - in this case Smart parking

I did receive a PCN from Smart Parking in August for the car I drive and paid on my personal card.

put this (paying a parking charge notice) down to a mistake, nobody should pay a penny to Smart parking ( or any other PPC) if they issue a so-called parking charge notice

Gr1pr

Go to the BPA AOS members list and look at the complaint link for not so Smart parking 

Complain about the PCN with the reference number added, stating that you believe that they have unlawfully obtained and processed your data due to you not being the current registered keeper for any vehicle listed on the DVLA database so could not have followed the correct processes in sending you a spurious PCN, so a GDPR breach that you want investigated before you complain about it to the BPA AOS compliance team plus to the ICO as well , plus the DVLA because they appear to be in breach of the KADOE contract too

ThorOdinson

Potentially good news. Someone screwed up and broke data protection rules, i.e. you have a claim against them.

Umkomaas

You should email the DVLA and ask which organisations (when and for what reason) accessed the registered keeper's data from them between a range of dates which includes the date(s) of the parking incident(s). You need to provide the registered keeper's full name and address, the address on the V5C logbook and the Vehicle Registration Mark of the vehicle involved in the parking incident. 

SubjectAccess.Requests@dvla.gov.uk

This service is free of charge. 

Even though you email your request, the DVLA will respond via Royal Mail.

Coupon-mad

Have I misread? You said you PAID a fake PCN from Smart Parking last month?