Severn Trent and Credit reference agency

Clare237

“I can confirm that I have discussed this account and related reporting in full with one of the Team Leaders on duty who have confirmed our stance that the reporting process followed on our side is deemed correct.

 

Our criteria to escalate the reporting and register an insight default was not met during the reporting period. Our understanding that it is not an obligation to escalate the reporting to this stage unless satisfied to do so as the company/lender.

 

The wording of default used by a third party debt collection agency would have been to merely describe the balance owing at the time and not in regards to an insight default or our reporting process.
 

I appreciate that this is not the response you are seeking and understand that the next stage for yourself may to escalate the matter directly to the ICO or dispute via the credit reference agencies we have reported to (Equifax and Trans Union).”

I received this today.