DONT DO REFUNDS

eskbanker

jack_tyler said:

Bought online/over the phone is the same thing to me.

Only in the same way that a Fiesta mark 7 is the same thing as a 7.5, i.e. 'not'....

Okell

jack_tyler said:

DullGreyGuy said:

jack_tyler said:

Okell said:

jack_tyler said:

MattMattMattUK said:

jack_tyler said:

Unfortunately that part isn't right for whatever reason it doesn't fit. 

jack_tyler said:
came home, the part was wrong

jack_tyler said:
when he came to fit it, it didn't match up at all,

For the sake of clarity.

Did your son choose the wrong part, or did the vendor supply a part that was different to the part your son ordered?

Hi, they supplied the wrong part. It was a brake hub for his car, his car is a mark 7 and the part they supplied was for a 7.5.....the holes for the bolts etc are different, but looking at it prior to fitting they look very similar. Hope this helps

You didn't answer the question that was asked - again...

You say that "they supplied the wrong part" but you haven't answered the question as to whether or not your son ordered the correct part - or the wrong part.

You might be convinced that he "must" have ordered the correct part, but we don't know your son and we don't know what he is or is not likely to do.  That's why I asked you in an earlier post to tell us exactly what he did.  And - despite being asked - you've chosen not to do so.

You've alos not answered the question at least two others have asked - how did he buy online when this company doesn't appear to list any parts for sale online?

This is one of the reasons why it's always better for the consumer to post on here firsthand as themself rather than via a friend or a parent.  The friend or parent doesn't know the important detail...

Yes he did order the correct part, I was with him when he did. He told them that he needed a brake hub for a Fiesta mark 7, not 7.5 as they are slightly different (he works in a garage as a mechanic) He was told they had one, paid for it over the phone with his debit card (which I did answer if you look back) 

So you were with him so know he ordered the right part and yet initially stated he had bought it online rather than over the phone?

Is this a personal purchase or a purchase for his work as a mechanic? 

Bought online/over the phone is the same thing to me. This is a personal purchase for his own car, not for work. 

They might be the same thing to you but they aren't for most normal people.  Most normal people who have bought something by 'phone say so and don't say that they bought it "on-line".  I'm over 60 and the difference is obvious to me - particularly whan at least two other posters have previously pointed out that this trader doesn't appear to have an on-line (as opposed to 'phone) catalogue.

Why didn't you just say at the outset that he bought it over the 'phone (not on-line) and that you were physically present during the conversation with the seller and that you knew he'd ordered the correct part?  And why didn't you also tell us that he's a professional mechanic - something that you surely must have realised might be relevant?

Just to be clear -  if your son bought this as a "distance contract", and if he bought it in a personal capacity, and not as part of his trade as a mechanic, then he is entitled to cancel the distance contract within 14 days of delivery for a full refund.  It doesn't matter what notices they have on their premises saying "No refunds".*

However, if your son is known to the business as a professional mechanic, they might be able to put together a successful argument that they thought they were selling to him in his professional capacity and that therefore he is not entitled to a refund.

As I posted earlier, "Send reinforcements we're going to advance" quickly becomes "Send three and fourpence we're going to a dance" when the monkey posts rather than the organ grinder...


*  Definition of a "distance contract" from para 5 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

“distance contract” means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

Okell

jack_tyler said:

the_lunatic_is_in_my_head said:

jack_tyler said:

the_lunatic_is_in_my_head said:

Presumably for something like this they are a UK company* so there would be the right to cancel, enforcing it is the difficult part. 

*Which website OP?

Yes it is a UK company. The website is "Ford Bits" in a town called Adlington, Lancashire

Thanks OP, the right to cancel requires a purchase to be made via a "organised distance sales or service-provision scheme", there is a bit on there saying our parts but I'm just getting an error ([auction-nudge tool=”listings”]), that said there does appear to be a shopping cart, just to clarify the purchase was made solely via the website and the part delivered in the post? 

The purchase was made via the website and paid for online....

?????????????????????????

Okell

Okell said:

jack_tyler said:

However...MattMattMattUK said:

jack_tyler said:

born_again said:

jack_tyler said:

The purchase was made on line but over 14 days ago, he didn't pay by credit card he paid cash. I have checked their website and there is no T&C's at all, anywhere on there. My son has not used the part, when he came to fit it, it didn't match up at all, so was never fitted to the car, and no they did not inform him of his right to cancel

So you mean he paid via bank transfer?

Could they not replace with the correct part?

yes he paid on line with his debit card, and no they couldn't replace the part as they didn't have another one, thats when he asked for a refund and they said we dont do refunds

Just to double check on this, they do not seem to have an online selling section, they may have at one point but it does not show anything under the "Our Parts" section, they also mention that they take cards over the phone or in person. Did he actually pay online?

... as above, are you sure this was an online purchase? 

Or did he buy over the 'phone?  (This would still qualify for cancellation as a distance sale, but we need details of what your son actually did.

Or what?

It's important to understand exactly what steps he went through to buy this part...

????????

You chose not to answer this question when it was asked...

This thread is basically a waste of other poster;s time and you aren't helping your son get his money back...

sheramber

Okell said:

jack_tyler said:

the_lunatic_is_in_my_head said:

jack_tyler said:

the_lunatic_is_in_my_head said:

Presumably for something like this they are a UK company* so there would be the right to cancel, enforcing it is the difficult part. 

*Which website OP?

Yes it is a UK company. The website is "Ford Bits" in a town called Adlington, Lancashire

Thanks OP, the right to cancel requires a purchase to be made via a "organised distance sales or service-provision scheme", there is a bit on there saying our parts but I'm just getting an error ([auction-nudge tool=”listings”]), that said there does appear to be a shopping cart, just to clarify the purchase was made solely via the website and the part delivered in the post? 

The purchase was made via the website and paid for online....

?????????????????????????

It was paid for in cash but using a debit card.

Ergates

jack_tyler said:

DullGreyGuy said:

jack_tyler said:

Okell said:

jack_tyler said:

MattMattMattUK said:

jack_tyler said:

Unfortunately that part isn't right for whatever reason it doesn't fit. 

jack_tyler said:
came home, the part was wrong

jack_tyler said:
when he came to fit it, it didn't match up at all,

For the sake of clarity.

Did your son choose the wrong part, or did the vendor supply a part that was different to the part your son ordered?

Hi, they supplied the wrong part. It was a brake hub for his car, his car is a mark 7 and the part they supplied was for a 7.5.....the holes for the bolts etc are different, but looking at it prior to fitting they look very similar. Hope this helps

You didn't answer the question that was asked - again...

You say that "they supplied the wrong part" but you haven't answered the question as to whether or not your son ordered the correct part - or the wrong part.

You might be convinced that he "must" have ordered the correct part, but we don't know your son and we don't know what he is or is not likely to do.  That's why I asked you in an earlier post to tell us exactly what he did.  And - despite being asked - you've chosen not to do so.

You've alos not answered the question at least two others have asked - how did he buy online when this company doesn't appear to list any parts for sale online?

This is one of the reasons why it's always better for the consumer to post on here firsthand as themself rather than via a friend or a parent.  The friend or parent doesn't know the important detail...

Yes he did order the correct part, I was with him when he did. He told them that he needed a brake hub for a Fiesta mark 7, not 7.5 as they are slightly different (he works in a garage as a mechanic) He was told they had one, paid for it over the phone with his debit card (which I did answer if you look back) 

So you were with him so know he ordered the right part and yet initially stated he had bought it online rather than over the phone?

Is this a personal purchase or a purchase for his work as a mechanic? 

Bought online/over the phone is the same thing to me. This is a personal purchase for his own car, not for work. 

There is a fundamental difference between an instance where you are communicating your instructions to someone verbally - i.e. with them interpreting what they *think* you said - and with you interacting with a some kind of interface directly yourself.

sheramber

Since the retailer does not have a website or do internet sales, I wonder if the part was in fact  bought  over the phone or was it an enquiry if they had the part.

The part was then purchased over the counter, not as a distance sale.