Currys promised exchange of Limited edition item then refunded instead, anything i can do?

chompie

Olinda99 said:

sheramber said:

Olinda99 said:

I wonder if there might also might be a loss of bargain with the subsequent phone call where curries promised they would earmark one for the OP - one could argue a contract was formed for supply at that point

What phine call?

the one where they said they went on to curry's CS and they promised to reserve one etc

maybe it wasn't a phone call maybe it was online - my comment still stands

No it was an online chat (which i have the full transcript of)

chompie

Anyway it seems Currys have done the decent thing here and are offering me the extra amount to purchase a third party one via a BACS payment. 

Aylesbury_Duck

chompie said:

Anyway it seems Currys have done the decent thing here and are offering me the extra amount to purchase a third party one via a BACS payment. 

Alarm bells.  Use a debit or credit card if you can.

Unless you meant to say that it's Currys that's sending you the money via BACS?

chompie

Aylesbury_Duck said:

chompie said:

Anyway it seems Currys have done the decent thing here and are offering me the extra amount to purchase a third party one via a BACS payment. 

Alarm bells.  Use a debit or credit card if you can.

Unless you meant to say that it's Currys that's sending you the money via BACS?

Lol, sorry poorly worded by me.

Currys are offering me a payment via BACS. 
I would never purchase anything on a third party seller site through BACS.

the_lunatic_is_in_my_head

chompie said:

Anyway it seems Currys have done the decent thing here and are offering me the extra amount to purchase a third party one via a BACS payment. 

Nice result OP, thanks for letting us know

Okell

That's an excellent result.

I'd have thought that the OP could well have had a valid loss of bargain claim in the circumstances, but Currys have done the right thing anyway.

(Just to add - I've never bought anything online from either currys or Sports direct - who both always get a bad press on here - but I use their stores a few times a year.  I've never had any problems with either - including exchanging goods bought instore)

HillStreetBlues

chompie said:

Anyway it seems Currys have done the decent thing here and are offering me the extra amount to purchase a third party one via a BACS payment. 

Can you let us know how easy it was to get that payment one received.

chompie

HillStreetBlues said:

chompie said:

Anyway it seems Currys have done the decent thing here and are offering me the extra amount to purchase a third party one via a BACS payment. 

Can you let us know how easy it was to get that payment one received.

Will do...

chompie

Payment received today by BACS.

I'd like to thank Resolver, which i had no intention of getting involved but in looking for a contact email for Currys the only one i could find via google was on the Resolver site and that led me to making the claim via them.