Kia warranty - 11 weeks in the garage and still not repaired

ThorOdinson

Doesn't the Consumer Rights Act apply? The seller must fix it in a reasonable length of time, typically 28 days?

Hybrids are a bad idea, too complex. All the downsides of a fossil car and a tiny battery. The battery Niro is legendary and extremely reliable.

flashg67

I'd suggest your claim is with the garage you bought the car from - consider/look up about a money claim online depending on how much is involved

DullGreyGuy

ThorOdinson said:

Doesn't the Consumer Rights Act apply? The seller must fix it in a reasonable length of time, typically 28 days?

Hybrids are a bad idea, too complex. All the downsides of a fossil car and a tiny battery. The battery Niro is legendary and extremely reliable.

In principle but the OP has accepted to pursue under a warranty rather than statutory rights. 

Secondly... "reasonable length of time" is an exceptionally vague term and highly open to interpretation. If they have the part in stock then clearly a few days is reasonable. If no part exists in the world and there is a 12 month waiting list on the part what is then "reasonable"?

ThorOdinson

DullGreyGuy said:

ThorOdinson said:

Doesn't the Consumer Rights Act apply? The seller must fix it in a reasonable length of time, typically 28 days?

Hybrids are a bad idea, too complex. All the downsides of a fossil car and a tiny battery. The battery Niro is legendary and extremely reliable.

In principle but the OP has accepted to pursue under a warranty rather than statutory rights. 

Secondly... "reasonable length of time" is an exceptionally vague term and highly open to interpretation. If they have the part in stock then clearly a few days is reasonable. If no part exists in the world and there is a 12 month waiting list on the part what is then "reasonable"?

I think the OP could reasonably argue that they were pressured by the seller into doing a warranty claim, although how well that would work in court is hard to say.

The reasonable length of time thing doesn't depend on the availability of parts. If they can't get parts that's their problem, it's the buyer being deprived of the use of the thing that is the issue. It's up to the seller to make sure they can get parts for things they sell.

OP, might be worth writing to the garage and mentioning the Consumer Rights Act, telling them that since it can't be repaired in a reasonable length of time you are requesting a refund.

Hoenir

ThorOdinson said:

DullGreyGuy said:

ThorOdinson said:

Doesn't the Consumer Rights Act apply? The seller must fix it in a reasonable length of time, typically 28 days?

Hybrids are a bad idea, too complex. All the downsides of a fossil car and a tiny battery. The battery Niro is legendary and extremely reliable.

In principle but the OP has accepted to pursue under a warranty rather than statutory rights. 

Secondly... "reasonable length of time" is an exceptionally vague term and highly open to interpretation. If they have the part in stock then clearly a few days is reasonable. If no part exists in the world and there is a 12 month waiting list on the part what is then "reasonable"?

I think the OP could reasonably argue that they were pressured by the seller into doing a warranty claim, although how well that would work in court is hard to say.

Seller may not be in a position to rectify the issue. Their business model being to sell used vehicles with a valid manufacturers warranty. 

One thing thing that emerged from the Covid era was the complexity of supply chains and the just in time production schedules. Even now the lost production hasn't been fully caught up. 

ThorOdinson

Hoenir said:

ThorOdinson said:

DullGreyGuy said:

ThorOdinson said:

Doesn't the Consumer Rights Act apply? The seller must fix it in a reasonable length of time, typically 28 days?

Hybrids are a bad idea, too complex. All the downsides of a fossil car and a tiny battery. The battery Niro is legendary and extremely reliable.

In principle but the OP has accepted to pursue under a warranty rather than statutory rights. 

Secondly... "reasonable length of time" is an exceptionally vague term and highly open to interpretation. If they have the part in stock then clearly a few days is reasonable. If no part exists in the world and there is a 12 month waiting list on the part what is then "reasonable"?

I think the OP could reasonably argue that they were pressured by the seller into doing a warranty claim, although how well that would work in court is hard to say.

Seller may not be in a position to rectify the issue. Their business model being to sell used vehicles with a valid manufacturers warranty. 

One thing thing that emerged from the Covid era was the complexity of supply chains and the just in time production schedules. Even now the lost production hasn't been fully caught up. 

None of that is the OP's problem though. If they can't fix it they can refund, wait for it to be repaired under warranty, and sell it to someone else.

Hoenir

ThorOdinson said:

Hoenir said:

ThorOdinson said:

DullGreyGuy said:

ThorOdinson said:

Doesn't the Consumer Rights Act apply? The seller must fix it in a reasonable length of time, typically 28 days?

Hybrids are a bad idea, too complex. All the downsides of a fossil car and a tiny battery. The battery Niro is legendary and extremely reliable.

In principle but the OP has accepted to pursue under a warranty rather than statutory rights. 

Secondly... "reasonable length of time" is an exceptionally vague term and highly open to interpretation. If they have the part in stock then clearly a few days is reasonable. If no part exists in the world and there is a 12 month waiting list on the part what is then "reasonable"?

I think the OP could reasonably argue that they were pressured by the seller into doing a warranty claim, although how well that would work in court is hard to say.

Seller may not be in a position to rectify the issue. Their business model being to sell used vehicles with a valid manufacturers warranty. 

One thing thing that emerged from the Covid era was the complexity of supply chains and the just in time production schedules. Even now the lost production hasn't been fully caught up. 

None of that is the OP's problem though. 

Sometimes a situation is what it is. No amount of complaining or moaning is going to obtain preferential treatment or an instant solution.  Life is full of problems and challenges.  

born_again

As a engineer once said when asked to fix a machine. Sorry fresh out of Rocking Horse poo, that can be sprinkled with Fairy dust 🤣

ThorOdinson

The OP doesn't have S75 protection do yeah it's going to be difficult to get any traction.

Stateofart

I would also say that 11 weeks isn't really that long in the grand scheme of things.  Warranty work tends to take an absolute age, even when it's agreed.  You've yet to get the admin portion sorted yet so it'll be a while.