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NS&I and POA

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Hello. Anyone else had this. The POA for my Dad is registered in my married name but all my documents are in my maiden name. NS&I will not accept their number as they say they cannot do a match for me. They sent me an envelope requesting copies signed by a `reputable person' of everything to prove who I am - Driving Licence, Passport Picture, Marriage Certificate, Bank Statement. And a letter to cover to explain why I have 2 names as apparently this is very very unusual. So I jumped the hoops, sent it off and they have no record of the documents so off we go again. Anyone else?

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