Boiler Warranty

Lkwinuk

I had an ideal boiler installed in 2018 and have had it serviced through Ideal Boilers each year as per the warranty requirements . There is a filter at the bottom of the boiler that removes the metal from the heating systems water, and each year I’ve checked that they have cleaned this too and they have always said yes.

this year I noticed a leak and it has damaged my kitchen work bench too, it is hidden behind a cover so has gone unnoticed since the last service

and the engineer came out and is now saying that the pipe leaking just above this filter is outside the ‘white box’ and so they do not cover that. He also didn’t clean the filter this time for the same reason…

Ive raised a complaint but would welcome advice and help to understand my rights, rather than warranty, is it that they have not done the service properly? as the service terms says they will fix all leaks and now they are not? 

Thankyou

housebuyer143

I imagine the warranty covers the boiler only and not any connections to it. They are not responsible for pipework at your property unless it's inside the boiler. I would expect them to clean a filter on a service though tbh. 

Kiran

Do you have boiler cover or just the warranty? If you have cover then it may cover heating pipework but if it is just the warranty its likely that they only look after the boiler itself unfortunately