Cancelled flight - chargeback unsuccessful

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This discussion was created from comments split from: NOW OPEN: Ask An Expert: Travel & Holiday Deals.

Lj2811

we had a flight canelled in june to paris we got the money back for the flights but pinciq who we got the disneyland tickets from are saying we cant have the money back as i went through my credit card they have been dealing with it but today i have had an email from them telling me i had to pay the £640 back or they will take legal act to get the moneyback.am so worried please help.the flight was canelled because manchester airport had a electriy isuss

la531983

Travel insurance?

Olinda99

unfortunately you have no right to the charge back money

you booked the tickets for Disney and presumably the place wasn't closed - it is not their fault you couldn't get there

you will have to repay the money

however as per the post above you might be able to claim on your travel insurance

DullGreyGuy

Lj2811 said:

we had a flight canelled in june to paris we got the money back for the flights but pinciq who we got the disneyland tickets from are saying we cant have the money back as i went through my credit card they have been dealing with it but today i have had an email from them telling me i had to pay the £640 back or they will take legal act to get the moneyback.am so worried please help.the flight was canelled because manchester airport had a electriy isuss

So you bought your flights and Disney tickets separately?

Assuming you did then you dont have a right of cancellation for the Disney Tickets, on what grounds did you process the chargeback? 

Unless you can advise on what terms Pinciq breached that entitled you to a full refund then it sounds like you do owe them the money. A Chargeback is a very crude process that often results in unfair outcomes, particularly for the merchant. Irrespective of the outcome of a chargeback it doesn't prevent either party from suing each other which then adds on court fees and statutory interest

born_again

Lj2811 said:

we had a flight canelled in june to paris we got the money back for the flights but pinciq who we got the disneyland tickets from are saying we cant have the money back as i went through my credit card they have been dealing with it but today i have had an email from them telling me i had to pay the £640 back or they will take legal act to get the moneyback.am so worried please help.the flight was canelled because manchester airport had a electriy isuss

For a start I'm surprised that you got a chargeback actioned. As Disneyland was still available, so should not have been done.

So not sure what you said to CC, but they got that one wrong.

How long ago was the chargeback actioned?