Ebay scammed by buyer

selinkyble

soolin said:

selinkyble said:

Also, by the way, technically I didnt refund the buyer. Ebay closed the case in her favour and refunded her from my funds. I have appealed and asked them to partially reimburse me for the chair which she still has, on the grounds that she was never entitled to a money back guarantee, due to the courier picking up the items. I will update ....

selinkyble said:

Also, by the way, technically I didnt refund the buyer. Ebay closed the case in her favour and refunded her from my funds. I have appealed and asked them to partially reimburse me for the chair which she still has, on the grounds that she was never entitled to a money back guarantee, due to the courier picking up the items. I will update ....

That’s a shame as you not only lost the funds you also lost the chance to automatically get your FVFs refunded, plus you have a seller strike. 

This is true, but the fees for only £4 odd, as listed using one of their offer listings. Plus, if I refund the buyer then I would have to sue them to get the money back. If Ebay refund, then my argument is with Ebay. Turned out well fortunately, as Ebay have refunded me in full

selinkyble

selinkyble said:

Also, by the way, technically I didnt refund the buyer. Ebay closed the case in her favour and refunded her from my funds. I have appealed and asked them to partially reimburse me for the chair which she still has, on the grounds that she was never entitled to a money back guarantee, due to the courier picking up the items. I will update ....

This is true, but I'm not in the habit of getting strikes, so not too bothered about having one on there. The fees were only £4 odd as listed on an Ebay offer and if I had refunded the buyer I could only sue them to get the money back. If Ebay refunded them, then my argument is with Ebay. Turned out well though, as Ebay granted the appeal, refunded me in full and removed the strike. Lesson learned. Never trust what Ebay agents tell you.

the_lunatic_is_in_my_head

selinkyble said:

I cant thank you enough for pointing me in the right direction. Ebay told me it didnt matter that the buyer had sent a courier ..... twice! That's the last time I trust anything they say. They granted my appeal and refunded me in full.

Cracking news Thanks for updating us, always good to hear when a thread ends on a positive note.

ThisIsWeird

Good result - and the correct one.

I was going to point out what was in the buyer protection link given earlier;

"The buyer arranged their own delivery method, such as a courier pickup - Not covered"

And that makes sense - you had this as collection only, where any physical damage should be checked for before it's taken away.

the_lunatic_is_in_my_head

ThisIsWeird said:

Good result - and the correct one.

I was going to point out what was in the buyer protection link given earlier;

"The buyer arranged their own delivery method, such as a courier pickup - Not covered"

And that makes sense - you had this as collection only, where any physical damage should be checked for before it's taken away.

As far as I'm aware there is buyer protection for sales where the buyer picks up the item, it's just sales where the buyer sends someone else or their own courier to collect that are excluded