OVO sending debt charge on closed prepayment key fob meter account

tim_p

If you had access to the property then you should have been able to check the meter to see if there was any debt attached to the meter. That ship may have sailed if you’ve moved out and closed the account. 

acchaokay

tim_p said:

If you had access to the property then you should have been able to check the meter to see if there was any debt attached to the meter. That ship may have sailed if you’ve moved out and closed the account. 

Unfortunately, I have moved out and have shut the account  

acchaokay

This has finally been resolved. There was significant back and forth with OVO to try to resolve this, but they were not budging. I had to reach out to the Energy Ombudsman as it had been 8 weeks since my complaint. I made the complaint on the 18th of November, and someone from the Ombudsman reached out on the 19th of November. An OVO representative called me today and clarified that they were estimating my usage incorrectly, and my account was actually £20 in credit and the debt has been wiped.

debitcardmayhem

Are they going to pay your credit back, and did the ombudsman suggest recompense too?  

acchaokay

debitcardmayhem said:

Are they going to pay your credit back, and did the ombudsman suggest recompense too?  

Yes, they are and will provide me with a £50 extra compensation, so £70 in total. OVO directly offered this to me today.