Sadly confused about house move and energy supplier

WBCPB

I would start the switch to Octopus on the same day you move in [ if not toooooo stressed with everything else ].
Do not forget to take date stamped photos of ALL meter readings - old + new property.

HillStreetBlues

EssexHebridean said:

Sarahspangles said:

Just be aware of the potential for confusion because Octopus’ system is likely to expect the date you left your last property to be the date from which you want them to charge you for the new one.

This is why I suggested that the Octopus “Move home with us” system is unlikely to work for thr OP - as they have already explained that they have an overlap, and this only works for a situation where you leave one property and immediately move in to the next. 

Can't see why the “Move home with us” wouldn't work.
Just select the day of moving, would then just have a week with OVO that tenancy started.

EssexHebridean

Well the traditional advice has always been that when moving in to a property where contact has been made with the new supplier to take over the supply - as is the case here - it is best to then leave a few weeks before trying to switch to the preferred supplier. The Octopus “move home” method of instigating the switch works well where no contact is ever made with the new supplier - I can vouch for that from personal experience - but I don’t know how well it would cope - and what issues there might be - where it involves then taking over the supply at the new property within 10 days of so of that supply having already been switched to the Octopus customer?

bristolleedsfan

Customers have notified Octopus via moving out button and signed up from scratch at new address maybe using a different email address gaining £50 friend credit spoke of, I would be surprised if it could be gained in conjunction with moving tariff service also spoke of due to 12 month rule.

Maybe O/P referring to something else "Octopus are offering 50 squids for switching before the end of the month and I don’t want to miss out on this either"

Annie1612

bristolleedsfan said:

Customers have notified Octopus via moving out button and signed up from scratch at new address maybe using a different email address gaining £50 friend credit spoke of, I would be surprised if it could be gained in conjunction with moving tariff service also spoke of due to 12 month rule.

Maybe O/P referring to something else "Octopus are offering 50 squids for switching before the end of the month and I don’t want to miss out on this either"

Yes, I made a mistake as I didn’t notice it was a referral link, I read it in haste. Wouldn’t work for me.

bristolleedsfan

Annie1612 said:

bristolleedsfan said:

Customers have notified Octopus via moving out button and signed up from scratch at new address maybe using a different email address gaining £50 friend credit spoke of, I would be surprised if it could be gained in conjunction with moving tariff service also spoke of due to 12 month rule.

Maybe O/P referring to something else "Octopus are offering 50 squids for switching before the end of the month and I don’t want to miss out on this either"

Yes, I made a mistake as I didn’t notice it was a referral link, I read it in haste. Wouldn’t work for me.

"Customers have notified Octopus via moving out button and signed up from scratch at new address maybe using a different email address gaining £50 friend credit spoke of"

Has worked for other customers as above notified Octopus via move out button moving out without stating intention of taking Octopus to new address.

KittenChops

Annie1612 said:

I read through my contract, which I hadn’t signed, and there is a section about energy whereby the letting agency (Frank Innes) initiate the switch to OVO for the new tenant and basically give permission on behalf of the tenant for OVO to supply the house. Which is interesting because I specifically asked the letting agent who was supplying the energy and broadband, and they told me OVO and shortly after I received the email from OVO to create my account. When I go on the the newly created ovo account it tells me that a switch is in place but not complete yet. So I presume the agents supplied my contact THEN sent me the contract telling me they were doing this haha. No restrictions on changing supplier though.

I think best to notify Octopus about leaving my current home, start the new tenancy with OVO, then switch to Octopus as soon as possible. Thanks for the replies.

re the bit in bold - this is exactly what I did when moving a couple of a years back (Octopus were supplier at previous address, I closed that account via their app, moved, set up account with EDF, the existing supplier at the new house, then a few days later switched to Octopus using a referral link from another Octopus customer & we both got the switching bonus)

Annie1612

Do you think I could refer my husband? My name is on the account in my present house, his name is on the OVO account at the new tenancy. Would that be a bit sneaky? I honestly thought the £50 for simply for a new account at a new address and not a referral.