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NS&I website login problems with 2FA

Valley73
Valley73 Posts: 10 Forumite
Second Anniversary First Post
in Savings & investments
Just tried to login to check my options on the GGB maturity. Before I use to receive a passcode to my mobile which was fine. Today I receive an automated call telling me to press the hash key on my mobile. This doesn’t seem to register and CS don’t have any answers!

Comments

  • Swipe
    Swipe Posts: 6,066 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Call them back and ask them to change the phone number to your landline (assuming you have one). 
  • Valley73
    Valley73 Posts: 10 Forumite
    Second Anniversary First Post
    Looking at the NSI help page they should only use the automated call if you have a landline registered. I tried logging in today and this time got the passcode sent as text message. So CS did as I requested! 
  • masonic
    masonic Posts: 29,033 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 20 September 2024 at 9:10PM
    Valley73 said:
    Looking at the NSI help page they should only use the automated call if you have a landline registered. I tried logging in today and this time got the passcode sent as text message. So CS did as I requested! 
    That isn't the case in practice. Every now and then you will be randomly selected for an automated call instead of SMS (sometimes in addition to SMS). It is unlikely anything CS did could change that.
  • expansion
    expansion Posts: 99 Forumite
    Eighth Anniversary 10 Posts
    Try again. Call is the back up.
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