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NS&I website login problems with 2FA

Valley73
Posts: 10 Forumite

Just tried to login to check my options on the GGB maturity. Before I use to receive a passcode to my mobile which was fine. Today I receive an automated call telling me to press the hash key on my mobile. This doesn’t seem to register and CS don’t have any answers!
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Comments
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Call them back and ask them to change the phone number to your landline (assuming you have one).0
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Looking at the NSI help page they should only use the automated call if you have a landline registered. I tried logging in today and this time got the passcode sent as text message. So CS did as I requested!0
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Valley73 said:Looking at the NSI help page they should only use the automated call if you have a landline registered. I tried logging in today and this time got the passcode sent as text message. So CS did as I requested!
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Try again. Call is the back up.0
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