UC migration, last ESA payment not showing up?

MartBear

I applied for for UC 2 weeks ago. It was the day I was due ESA. I got my ESA that day,and my migration letter said I would continue to get my Carers allowance, and my ESA would be paid for 2 more weeks. So I thought I may be able to budget carefully and get through the month reasonably comfortably.

Whilst my carers allowance has continued, I should be due my ESA today, as it's my usual payment date and it's 2 weeks later. But I've not received it.

Have I misunderstood what's "benefits will continue to be paid for 2 weeks" means? Will it be paid at a later date? Or do I need to contact someone

huckster

Contact ESA about the 2 week run on. Probably has to be manually processed.

MartBear

huckster said:

Contact ESA about the 2 week run on. Probably has to be manually processed.

Thanks, I'll do that. Guess I'll be waiting for an hour in a queue, and then have to go through the fact I'm my wife's carer and have power of attourney for a 500th times before they let me ask a simple question. Being a partner on ESA has always been ridiculous, can't have a poo without ESA getting clarification off the main claimant

MartBear

MartBear said:

huckster said:

Contact ESA about the 2 week run on. Probably has to be manually processed.

Thanks, I'll do that. Guess I'll be waiting for an hour in a queue, and then have to go through the fact I'm my wife's carer and have power of attourney for a 500th times before they let me ask a simple question. Being a partner on ESA has always been ridiculous, can't have a poo without ESA getting clarification off the main claimant

For the record, I was on hold for 84 minutes. I finally got through, and got told I couldn't speak to anyone as my wife was asleep, and I wasn't going to wake her from her sleep (she's only asleep because medicine has finally worked) so I took the call at my father's.

I should point out, not only do I have power of attourney, I am her appointee. For 8 years every time I have called them we have explained this, we've gone through questions and paperwork, and everytime... "Sorry, we need to speak to her not you"

I only wanted to know if the payment would be due on a normal day, or if it would be later. Seems simple enough, Im not changing anything about the claim. So I'll be calling later, for 90 minutes again no doubt, when my wife is able to go through security and I'll update with a result

MartBear

Ok, final update. I've been paid.

After a second call, which took 67 minutes to be answered. I was told they dont know what I mean by 'roll on' payments, and from what they can see, the final payments have been made and we're mid migration and won't get a new payment until UC starts.

I explained what was said in the letter and on the website. They put me on hold. They came back, and literally mid sentence of them telling me they're not sure what's gone on, because it's the first migration this particular person has done so she needs to ask someone... I got a notification from my bank that money has gone in.

So not sure if the girl on the phone messing on the account caused something to happen... But seemed oddly coincidental. Anyway, it's all sorted now.

Robbie64

MartBear said:

Ok, final update. I've been paid.

After a second call, which took 67 minutes to be answered. I was told they dont know what I mean by 'roll on' payments, and from what they can see, the final payments have been made and we're mid migration and won't get a new payment until UC starts.

I explained what was said in the letter and on the website. They put me on hold. They came back, and literally mid sentence of them telling me they're not sure what's gone on, because it's the first migration this particular person has done so she needs to ask someone... I got a notification from my bank that money has gone in.

So not sure if the girl on the phone messing on the account caused something to happen... But seemed oddly coincidental. Anyway, it's all sorted now.

The person you spoke to, or someone she spoke to, may have done a Faster Payments benefit payment literally there and then. I once had to phone up because my ESA hadn't gone into the bank. The person I spoke to saw the payment hadn't been sent and did the payment as I was speaking to him (via Faster Payments). Unlike yourself though, it took about half an hour to come through though the DWP would usually advise it can take up to 2 hours. But for many people it can be almost instantaneous.

Newcad

The BACS Faster Payment system does work in 2-hour slots, so for example Faster Payments are processed at 10am, 12 noon, 2pm, 4pm, 6pm, etc.
Then it can also take several minutes at your bank until you see it appear in your account.