Octopus wanting to wait 6 weeks to settle final bill

gadget88

Must be the worst company around. Charged me a lot over summer so account in credit. Only got one weeks gas and electric to pay. Electricity came off I thought great summit final gas reading only to ask them and they reserved the electricity charge and put the credit back to the account. They now claim it’s the other company’s fault and it could take six weeks. Also when I did try to re contract in my renewal period there systems wouldn’t let me as we are ex Shell energy customers. Anybody else had this bad experience with them?

Scot_39

They have iirc upto 6 weeks, providing your new supllier provides measurements and they can be agreed.

Well, 6 weeks until the first closing bill.

But they can reissue that bill - some get final bills literally years after moving out for whatever reasons.

Some who were SoLR'd even had credit agencies chase them.

So always keep final bills, dates and reading records - in theory upto 6 years.  Especially when there is a hint of some non standard delay in the handover.

cannugec5

gadget88 said:

Must be the worst company around. Charged me a lot over summer so account in credit. Only got one weeks gas and electric to pay. Electricity came off I thought great summit final gas reading only to ask them and they reserved the electricity charge and put the credit back to the account. They now claim it’s the other company’s fault and it could take six weeks. Also when I did try to re contract in my renewal period there systems wouldn’t let me as we are ex Shell energy customers. Anybody else had this bad experience with them?

Could you rephrase this part?  I’m sorry I don’t understand it. 

Gerry1

Unfortunately you are dissatisfied because you do not seem to be sufficiently well informed.

• Up to six weeks is the industry standard.  Any gripe about this rule would need to be directed at Ofgem.

• If you were unhappy with the size of your credit balance you could have changed your DD online, or called them and switched to Variable DD (Whole Bill Payment).

MP1995

gadget88 said:

Must be the worst company around. Charged me a lot over summer so account in credit. Only got one weeks gas and electric to pay. Electricity came off I thought great summit final gas reading only to ask them and they reserved the electricity charge and put the credit back to the account. They now claim it’s the other company’s fault and it could take six weeks. Also when I did try to re contract in my renewal period there systems wouldn’t let me as we are ex Shell energy customers. Anybody else had this bad experience with them?

All legal and above board whilst your old and new supplier agree the closing readings.

You could have at any time requested a refund of excess credit before you initiated a fix.

Lorian

£30 compensation if it takes more than 6 weeks for the final bill. My recent switch took 2 weeks for the electric reading to be arbitrated, gas was nearly instant.