What to do - think Android phone may have been compromised (accounts hacked)?

PRAISETHESUN

RumRat said:

I take it you have changed the passwords to both the bank and Nectar? Always wise if there is the slightest inkling, however remote, of someone breaching the account.

I'd be taking this as an opportunity for a security refresh everywhere personally, especially if you've reused the passwords for these accounts elsewhere. Ideally look to change passwords so you use unique ones for every service you use, as well as activating 2FA/MFA everywhere that supports it. 

warehouseman

I had £150 of points stolen from me last month. A transaction in London. I live a hundred miles away and never go there. My card stays in my wallet. I never hand it to anyone. If used in Sainsbury it is scanned. You can't read the number details as the back has faded. I complained. I got the points back on a new card. They know of the issue, but they won't divulge the way this is being done. I was told there is an ongoing internal investigation. I suspect this is an 'inside job' whereby staff in their organisation somewhere are identifying high balance accounts and targeting them. In future I will not be accumulating a lot, and will use the points once a much lower amount is saved. Sainsburys are losing a lot on this but seem reluctant to change to a more secure system.  

Hermann

I don't think the double supermarket charge for an identical amount is that uncommon.

I have noticed similar and when chasing up the bank & supermarket I'm told it's just a simple function of the way the systems work and that only one charge will actually be debited from my account the duplicate one will never progress beyond 'pending' and will be automatically rejected.

I don't feel at all comfortable with the situation but on every occasion I've spotted it it has indeed sorted itself out. 

How a customer is supposed to differentiate between these and genuine fraud is beyond me.

B0bbyEwing

warehouseman said:

I had £150 of points stolen from me last month. A transaction in London. I live a hundred miles away and never go there. My card stays in my wallet. I never hand it to anyone. If used in Sainsbury it is scanned. You can't read the number details as the back has faded. I complained. I got the points back on a new card. They know of the issue, but they won't divulge the way this is being done. I was told there is an ongoing internal investigation. I suspect this is an 'inside job' whereby staff in their organisation somewhere are identifying high balance accounts and targeting them. In future I will not be accumulating a lot, and will use the points once a much lower amount is saved. Sainsburys are losing a lot on this but seem reluctant to change to a more secure system.  

We use the Nectar points for buying things for the house (usually, some times it's clothes). Our kettle went on the blink - so got one from Sainsbury's. Ok the equivalent in Curry's was cheaper but the way I see it is it cost me nothing, just Nectar points. 
Same with when the old electric toothbrush went - new one for £100 on the points. Again I could've got the same cheaper online but that would've been £xx of REAL money. 

But I totally get what you're saying. Maybe I should take a look to see if we need anything & just use the points up. In recent times we've bought a decent wok & some of their expensive thermal cups (yep, we started with quite a large balance - think I was over £300 at my highest figure).




Anyway just came back to update - finally now after 7 days Chase has issued me a notification to tell me that basically it was a double charge & no money has been taken for the 15th Sept.

Weird though - because 1) I had no issue paying and 2) I actually paid on the 15th, not the 16th.