Octopus estimated readings

F1Fan

I'm having trouble with Octopus doing estimated readings on my bills, when the prices change every 3 months and they always come within the higher charges.  I've been in touch and they came back and say "estimated readings will be taken if they don't receive a reading".  I don't understand this, I'm someone who stays up to midnight to take photos and always put my readings in.  I don't know what I should do?  I emailed my photos last time and they weren't interested. I'm a non smart meter customer and was moved over from Shell - who had no problems with.

MikeJXE

I’m with Octopus too and no smart meter 

I submit reading via the app and get a bill shortly after, never had an estimate never had a problem 

F1Fan

MikeJXE said:

I’m with Octopus too and no smart meter 

I submit reading via the app and get a bill shortly after, never had an estimate never had a problem 

Can I ask when you put your readings in, especially when the prices change?

MikeJXE

F1Fan said:

MikeJXE said:

I’m with Octopus too and no smart meter 

I submit reading via the app and get a bill shortly after, never had an estimate never had a problem 

Can I ask when you put your readings in, especially when the prices change?

The 1st of every month, I read my meter the day before as a few kWhs either way makes very little difference,

My DD is set for the 1st and goes out within a few days 

Bills are a bit slower when rates change Jan, Apr, Jul, Oct probably due to so many sending readings at price change points

northernstar007

put the readings in online or via app once a month (1st) , no need for any photos, and a bill will be created 

oldernonethewiser

I send Octopus readings every month via their website. 

Easy enough to do. 

I have a smart electricity meter and a dumb gas meter.