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Universal Credit ID
TimeLord1
Posts: 990 Forumite
Ok I'm reading a post and not sure how to deal or advise them, any suggestions.
"I received my migration "invitation" to apply for UC, with a deadline of 17 October. I claim Income Related ESA and child tax credit. I completed the form but when entering my ID I realised that my passport was out of date. BEWARE: You can't go back a page and enter a different form of ID. So I had to submit the form with only one form of ID. They put an entry in my "UC Journal" saying I HAD to attend an appointment to give them my ID. I told them I have difficulty in walking (the nearest car park is a long way away when you struggle to walk) but they STILL INSISTED I attend in person, or my benefits would stop. It's also a 50 mile round trip. I asked if I could resubmit the correct ID, but apparently the system won't allow them to do that. Make sure you are extra careful when completing the form. I am, but got caught out being confident my passport was up to date. What a ridiculous system where you can't amend your info."
"I received my migration "invitation" to apply for UC, with a deadline of 17 October. I claim Income Related ESA and child tax credit. I completed the form but when entering my ID I realised that my passport was out of date. BEWARE: You can't go back a page and enter a different form of ID. So I had to submit the form with only one form of ID. They put an entry in my "UC Journal" saying I HAD to attend an appointment to give them my ID. I told them I have difficulty in walking (the nearest car park is a long way away when you struggle to walk) but they STILL INSISTED I attend in person, or my benefits would stop. It's also a 50 mile round trip. I asked if I could resubmit the correct ID, but apparently the system won't allow them to do that. Make sure you are extra careful when completing the form. I am, but got caught out being confident my passport was up to date. What a ridiculous system where you can't amend your info."
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Comments
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You can amend the info but not straight away like going backwards, when you complete everything then you can change answers before submitting them.
I thought proof had to be in person
Let's Be Careful Out There0 -
An expired passport can still be used as long it has only expired withinn the last 12 months. But if you are going to a face to face appointment, as long as you 1 primary and 2 secondary pieces of evidence, they won't.
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You could phone UC on 0800 328 5644 to ask if the Job Centre can hold a biographical ID appointment by telephone call due to your circumstances. Ask the helpline to send the request to Job Centre.The comments I post are personal opinion. Always refer to official information sources before relying on internet forums. If you have a problem with any organisation, enter into their official complaints process at the earliest opportunity, as sometimes complaints have to be started within a certain time frame.2
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Some people are able to prove ID online I think through government gateway passport and driving licence check. I'm guessing the person doing it didn't realise until they submitted and received a message on the journal. I think they maybe on here but unsure.HillStreetBlues said:You can amend the info but not straight away like going backwards, when you complete everything then you can change answers before submitting them.
I thought proof had to be in person1 -
Yes my friend done local election ballet counting and old passports were used as ID. But as you stated within a time limit.tomtom256 said:An expired passport can still be used as long it has only expired withinn the last 12 months. But if you are going to a face to face appointment, as long as you 1 primary and 2 secondary pieces of evidence, they won't.0 -
Useful information if it works in the timescale, would they give a reference to you incase it went wrong internally?huckster said:You could phone UC on 0800 328 5644 to ask if the Job Centre can hold a biographical ID appointment by telephone call due to your circumstances. Ask the helpline to send the request to Job Centre.0 -
They would put notes on the benefit request made for biographical ID phone call appointment.The comments I post are personal opinion. Always refer to official information sources before relying on internet forums. If you have a problem with any organisation, enter into their official complaints process at the earliest opportunity, as sometimes complaints have to be started within a certain time frame.1
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