Scottish Power, again!

GDB2222
GDB2222 Posts: 26,011 Forumite
Part of the Furniture 10,000 Posts Photogenic Name Dropper
Scottish Power made an appointment to repair our smart meter. The guy didn't turn up, and they rang that day and made a new appointment.  Is there a £30 penalty for that? 

To clarify, the smart meter was fitted some time ago, but it has never worked properly, and they now wish to do something to make it connect better with the telephone system.

The appointment was for 30 August, and I have not received a payment. Does that mean they now owe me £60? 
No reliance should be placed on the above! Absolutely none, do you hear?

Comments

  • Mark_d
    Mark_d Posts: 2,310 Forumite
    1,000 Posts First Anniversary Name Dropper
    Depends on the reason they cold not make the appointment.  Was it beyond their control?
  • GDB2222
    GDB2222 Posts: 26,011 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Mark_d said:
    Depends on the reason they cold not make the appointment.  Was it beyond their control?
    The engineer wasn't available. That's all I was told. 
    No reliance should be placed on the above! Absolutely none, do you hear?
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