We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
IMPORTANT: Please make sure your posts do not contain any personally identifiable information (both your own and that of others). When uploading images, please take care that you have redacted all personal information including number plates, reference numbers and QR codes (which may reveal vehicle information when scanned).
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Smart Parking LTD - Talbot Green
jhmlau
Posts: 2 Newbie
Hi all. I was hoping to get some help regarding a PCN I received from Smart Parking LTD at Talbot Green, RCT.
I parked in the carpark in the morning as I had a course in the area I had to attend. The course only lasted a couple of hours so I knew I would be back well within the free parking limit. I then left.
My son had a dentist appointment later on in the day in the same area so I re-entered the carpark and drove around looking for a parking spot. I then remembered that I'd probably would go over the limit so promptly left and parked elsewhere.
I then receive a letter from Smart Parking LTD stating I had overstayed the free parking time. They had an image of me entering in the morning before my course and one of me leaving later on in the day when I remembered I couldn't park there.
I straight away put in an appeal and explained the situation. They sent an e-mail confirming and said that they would investigate and let me know. This was back in July. I have now just received a letter from Debt Recovery Plus asking me to pay £160! They clearly didn't bother to check their cameras for me leaving after the course and re-entering later on in the day. They just think I entered in the morning and didn't leave until around 6hrs later.
I have just entered another appeal on the Smart Parking LTD website but tbh I'm not optimistic. Is there anything that can be done?
I parked in the carpark in the morning as I had a course in the area I had to attend. The course only lasted a couple of hours so I knew I would be back well within the free parking limit. I then left.
My son had a dentist appointment later on in the day in the same area so I re-entered the carpark and drove around looking for a parking spot. I then remembered that I'd probably would go over the limit so promptly left and parked elsewhere.
I then receive a letter from Smart Parking LTD stating I had overstayed the free parking time. They had an image of me entering in the morning before my course and one of me leaving later on in the day when I remembered I couldn't park there.
I straight away put in an appeal and explained the situation. They sent an e-mail confirming and said that they would investigate and let me know. This was back in July. I have now just received a letter from Debt Recovery Plus asking me to pay £160! They clearly didn't bother to check their cameras for me leaving after the course and re-entering later on in the day. They just think I entered in the morning and didn't leave until around 6hrs later.
I have just entered another appeal on the Smart Parking LTD website but tbh I'm not optimistic. Is there anything that can be done?
0
Comments
-
Known issue with ANPR - it's called double dipping - if Smart Parking refuse your appeal then it should go to IAS or POFA depending on which one applies.
Have you raised a complaint in their system? complaints@smartparking.com
1 -
No I haven't. Thank-you for informing me! I will e-mail them a complaint now.DE_612183 said:Known issue with ANPR - it's called double dipping - if Smart Parking refuse your appeal then it should go to IAS or POFA depending on which one applies.
Have you raised a complaint in their system? complaints@smartparking.com0 -
Then if they don't cancel it, report them to the BPA for not sending you a POPLA code and failing to carry out human checks to avoid double dip PCNs.PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
CLICK at the top or bottom of any page where it says:
Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.8K Banking & Borrowing
- 254.5K Reduce Debt & Boost Income
- 455.6K Spending & Discounts
- 247.6K Work, Benefits & Business
- 604.6K Mortgages, Homes & Bills
- 178.6K Life & Family
- 262.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards