O2 mobile system glitch potentially causing credit rating issue

StevieGills21

Had a bit of a row with O2 today. They keep sending me messages to say my account is deficit, which it is most certainly not. I pay monthly DD and also get help with Airtime Rewards, never had a problem , been with O2 for years. They cut my phone off today (later reinstated) but have warned me that my credit rating might be affected and I might get charged a late payment fee. They admit that I'm fully paid up, have never missed a payment and that they do have a system glitch , most likely between them and Airtime Rewards. Spoke to 3 different people, one of whom was very rude.
It's not right that their system error can affect my credit rating  and no dubt if they do charge me a late payment fee, I'll on the phone for another hour. to get it back. Not that I could use my phone to call them as they had cut me off

westv

Wrong forum. Not sure which one it should be though.

elsien

Praise, vent and warnings? 

That’s what it is at the moment until the OP waits to see what happens. 

Nasqueron

Formal complaint to them (mention rude person - do it quickly while they may still have recordings)
Escalate to ombudsman if needed

steven141

Not completely related but I notice that my Virgin Media account shows that it has been suspended on the app (it hasn’t and all still works). I’m wondering if they are using the same system as they are both part of the same company Virgin Media O2.