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Hotels.com

Kejaree
Kejaree Posts: 1 Newbie
Hello, just need to know where to go next.
I booked a hotel at Disneyland Paris. I booked for 2 adults and 2 children 13 and 8) with park tickets and a 1/2 board package.
When we arrived I was told that it had been booked to 2 adults and  children. The Disney Hotel were really good, they phoned Hotels.com twice who were no help at all. The hotel then gave me tickets for 1 day and breakfasts, I had to buy tickets for our other 3 days and tge children's meals which came to 553 Euros. I contacted Hotels.com when we got home, they went back to the Disney Hotel and asked them for the money I spent.  I told Hotels.com that I'd booked and paid the money to them so my contract was with them. They still carried on with their Disney pursuit. Hotels.com came back and told me Disnet would not refund me the money. I've again told them that my conractt was with them and what was they going to do. That was 3 days ago, I've had no response. Can anyone signpost me where to go next. 

Many thanks

Comments

  • elsien
    elsien Posts: 36,254 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 12 September 2024 at 4:09PM
    You may have missed out the odd word in your opening sentence.
    Are you saying that you had the booking for the two adults and the children for the hotel, but not the other parts of the package, The half board and the park tickets?
    What does your booking email, vouchers etc actually show?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
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