Data Breach by TSB

ilikecats

The wife and I had a joint account. 

A few years ago we seperated our accounts. 

They seperated our current account but left the savings account joint for some reason, sending the statement for it in both names. I complained and they apologised and paid me a small amount of money.

Recently, she signed up for Internet banking and noticed that the savings account is still also in her name as it came up on her banking app.

We don't always check our paper post and I noticed they'd carried on sending paper statements even after and since I had last complained.

It's caused a lot of agro between her and me now that she knows how much i've been spending (my money) and that i've not left much in the rainy day pot.

Should I speak to a solicitor or to the bank again? How much are they likely to compensate me if anything at all? 

I'm not bothered about the money but it might placate the wife a bit, knowing we've got summat in the rainy day pot. How much should I settle for?

dunstonh

Should I speak to a solicitor

if you engage a solicitor you will suffer the costs.  TSB wont cover those.  The complaints process for financial services is free of charge to use.

or to the bank again? How much are they likely to compensate me if anything at all? 

Probably around £250

ilikecats

Thanks dunstonh.

What do you mean by "The complaints process for financial services"?

do you mean tsb's complaints service or

CliveOfIndia

ilikecats said:

What do you mean by "The complaints process for financial services"?

do you mean tsb's complaints service or

The FOS: www.financial-ombudsman.org.uk

You need to raise a complaint to the bank themselves in the first instance, via their official internal complaints procedure.  If you're not satisfied with the resolution, you can then escalate to the FOS.

Nasqueron

CliveOfIndia said:

ilikecats said:

What do you mean by "The complaints process for financial services"?

do you mean tsb's complaints service or

The FOS: www.financial-ombudsman.org.uk

You need to raise a complaint to the bank themselves in the first instance, via their official internal complaints procedure.  If you're not satisfied with the resolution*, you can then escalate to the FOS.

*or after 8 weeks if they don't respond