HELP! Phone number not ported from Three to ID mobile

mics_chick2

My Three contract came to an end on Saturday
I decided to swap to ID Mobile 
Visited Currys on Saturday 
Bought sim only contract
Asked for existing number to be ported but not worked
Now stuck and not sure what to do...

Mark_d

So you Three contract ended at 00:00 on Saturday.  You started a contract with ID Mobile and then tried to port a number that was disconnected?  I don't think that's something you can do

Neil_Jones

If you put a request in to port a number on a weekend it should happen on the Tuesday.

For a VO it may take a day longer.

https://www.idmobile.co.uk/switch#switching-to-idmobile - "If it’s after 6pm on your chosen switching date - and you still haven’t received a text telling you your number’s been transferred over to us - don't worry. Our systems will automatically spot the delay."

Assume your switch date was today?

Detail_Merchant

mics_chick2 said:

My Three contract came to an end on Saturday
I decided to swap to ID Mobile 
Visited Currys on Saturday 
Bought sim only contract
Asked for existing number to be ported but not worked
Now stuck and not sure what to do...

Did you get a PAC from Three? (PAC = Porting Authorisation Code)

Here is a guide to changing providers and keeping your number:

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-mobile/

Detail_Merchant

Mark_d said:

So you Three contract ended at 00:00 on Saturday.  You started a contract with ID Mobile and then tried to port a number that was disconnected?  I don't think that's something you can do

Interestingly, at the end of this Ofcom page it says:

Right to port

When signing up with a new provider you can also request to keep your old phone number for free by contacting your new provider even if you have already cancelled your previous service (as long as you request this within one month of cancelling).

So it looks possible to get a number back even after ending a contract.

matelodave

IIRC ID-Mobile uses the THREE network and its usually not possible to port a number across from a service provider that uses the same network.

Most people have to get a cheap PAYGO sim that uses a different network (in your case O2, Vodafone or EE) port across to that and then port back onto your new provider.

eg from THREE to EE then to ID mobile (which is on THREE)

mics_chick2

Sorry
I panicked 
It's sorted itself out now 

flaneurs_lobster

matelodave said:

IIRC ID-Mobile uses the THREE network and its usually not possible to port a number across from a service provider that uses the same network.

Most people have to get a cheap PAYGO sim that uses a different network (in your case O2, Vodafone or EE) port across to that and then port back onto your new provider.

eg from THREE to EE then to ID mobile (which is on THREE)

mics_chick2 said:

Sorry
I panicked 
It's sorted itself out now 

OP's experience seems to be at odds with your "usually not possible" and "Most people".

I ported a number from Three PAYG (uses Three network) to Superdrug (uses Three network) two weeks ago, no problems at all. 

williscreg

Reach out to their customer service directly. They can guide you through the porting process and check if there was an issue on their end. When i need help with my studies i don't go to the doctor but talk to https://academized.com/phd-thesis-writers straight away. That just makes sense for me. Their guidance has been invaluable, especially when I’ve felt overwhelmed with research and writing. Just like with customer service, sometimes the right help can get you back on track much faster.