Mis-sold Critical injury insurance by Mortgage advisor.

Mungy32

Hi, 

2 years ago I bought a share in a help to buy property. Not knowing anything about the process I followed a link to a free Mortgage advisor that I found on the Help to buy website (a .gov site) and they helped me through a few of the steps, but informed me I needed Critical injury insurance. for the Mortgage. 

I explained that as part of my works benefits we get Critical injury insurance, but was informed by the advisor that i couldnt use it and had to use an outside company for the insurance. they said they would sort it out for me. So i said ok. 

then last month I needed to renew my mortgage and contacted the lender to talk about rates etc and I asked them if i needed this Critical injury insurance or if I could use the one from work and they said I didnt need it and never needed it in the first place as its not a requirement for the mortgage. 

My big mistake was telling the advisor that I knew nothing about the whole process. 

can someone point me in a direction to see if I can get some or all of this back. Its been 2 years paying £120+ a month for insurance I didnt need.

I realise that the insurance company didnt do this but the mortgage advisor did is there a body I can speak to or should I complain straight to the advisor?

Many thanks in advance 
 

Inbetweeners

What paperwork do you have, any key facts documents that established a need for the insurance?

Mungy32

Inbetweeners said:

What paperwork do you have, any key facts documents that established a need for the insurance?

Nothing, it was over the phone. I have a few emails between us, but nothing about the definite need for insurance 

Nasqueron

Mungy32 said:

Inbetweeners said:

What paperwork do you have, any key facts documents that established a need for the insurance?

Nothing, it was over the phone. I have a few emails between us, but nothing about the definite need for insurance 

You can certainly complain to the advisor but did they charge you a fee for the mortgage? If not, chances are they got a referral payment/commission from the insurance instead hence the requirement.

dunstonh

can someone point me in a direction to see if I can get some or all of this back. Its been 2 years paying £120+ a month for insurance I didnt need.

You make a complaint to the mortgage broker firm.  Provide any evidence to support your allegations and provide them evidence of your existing cover.

Its a weak complaint due to lack of evidence but you may get lucky.