Euro Car Parks - No PCN - DRP

muslimahi

Hi all,

The registered keeper received the following letter from DRP on the 31st Aug. No prior communication regarding this PCN. The driver is not the registered keeper but rather a relative. The registered keeper is nervous about any parking fines and always promptly sends all letters to the driver. 

https://www.dropbox.com/scl/fi/bbyjs38zrawf5vlm3g3rb/Debt-Recovery-PLus.jpeg?rlkey=xisqhlan5oeio007koo2wid1t&st=73f6c8jf&dl=0

I followed the advice from the previous threads and sent the following complaint through Europarks website:

Message Body:
Subject: Formal Complaint disputing Parking Charge Notice xxx
Vehicle Registration: xxx
To Whom It May Concern,
I am writing in relation to the above-referenced Parking Charge Notice (PCN) issued by Euro Car Parks Ltd. The registered keeper of the vehicle has not received any PCN or related correspondence from Euro Car Parks Ltd. The first communication received was from Debt Recovery Plus on 30th August 2024, demanding payment.
According to the British Parking Association (BPA) Code of Practice (February 2024), Euro Car Parks Ltd is required to reissue a PCN if the original notice was not received. As per section 23.8 of the BPA Code of Practice:
• You must respond to appeals within 28 days or acknowledge receipt and provide a timeframe for a decision.
• A process must be in place for considering appeals lodged outside of the 28-day period if the appellant can provide evidence that the PCN was only discovered after this period. This requires the appeal process to restart, and any enforcement action, except court proceedings, must be paused.
No such opportunity has been provided, and it appears that Debt Recovery Plus has taken unscrupulous actions by issuing debt recovery demands without any prior attempt at contacting the keeper or giving the driver a chance to appeal, as required by the BPA Code of Practice. This is particularly concerning, given that the driver holds a valid Blue Badge, entitling them to certain exemptions.
Failure to adhere to these guidelines is a breach of the BPA Code of Practice and may result in legal action, including a formal complaint to the BPA, and further legal proceedings if necessary. I request that Euro Car Parks Ltd:
1. Immediately reissue the PCN as per the Code of Practice, allowing the appeal process to restart.
2. Cease any further debt recovery action until this matter is properly resolved and the appeals process has been followed.
Please confirm receipt of this email and provide a formal response within 14 days

I received the following reply today along with 2 attachments (original PCN dated 19/06 and Final letter notification dated 19/07)

Good day,

 VRM - xxx

PCN - xxx

 Please be advised that the Parking Charge Notice (PCN) has been sent to the address of the registered keeper of the vehicle at the time that the PCN was issued. This address has been provided by the DVLA and it is your responsibility to keep the DVLA updated with your current address so that you can be contacted there. It is also your responsibility to make arrangements to receive your post if you do not have access to your registered address. Please find attached.

Please note that we are unable to accept your correspondence as this parking charge notice has now been passed to a debt collection agency.

Please contact Debt Recovery directly with regards to payment on 0208 234 6775.

 All/any communication must now be with Debt Recovery Plus.

 Regards

Customer Services

attachments: 

https://www.dropbox.com/scl/fi/wejai2pnnoeg7wq0u09pr/69fc3e45-b7bd-4477-97f8-38a89783ff44_Redacted.pdf?rlkey=3rhzdmkr636cx81ml3yf5zr3i&st=9gs57evx&dl=0

https://www.dropbox.com/scl/fi/82zf7hxpxtc02bcvph7gz/a553fbde-f26a-499e-93c0-579989f200b6_Redacted.pdf?rlkey=u296d9rxio5n1thje4jhljsyq&st=xiuh3i8n&dl=0

Please can you kindly advice me on the next step available. The driver would've sent an appeal as they had a blue badge on the day or if that failed paid up just to avoid causing the registered keeper any stress.

is there an easy stress free solution left to stop these letters arriving or is the advice to ignore DRP letters till court letters?

LDast

Ignore everything until the morons use DCB Legal to issue a Letter of Claim (LoC) and then follow the advice in the second post in the Newbies/FAQ thread. If everything is followed, it will all be over when they eventually fine their Notice of Discontinuation some time next year.

Coupon-mad

When you get your court claim it is easy to defend.

Which is what you want: the 'stress free solution' you seek ends with a template court claim like all the rest (read a few ECP threads right now) with yet another DCB Legal discontinuance.

Le_Kirk

Have you checked that your V5C is up-to-date with your current and correct address?  This is the normal reason for not receiving the PCN, whereas debt collection agencies use a tracing service to find you.

The registered keeper is nervous about any parking fines and always promptly sends all letters to the driver. 

If the above is a regular occurrence maybe you should educate the driver(s).