Not getting martin's newsletter and no way to get Martin's team to send me them.

donsaul

I've not been getting Martin's newsletter for a couple of months. I have tried contacting his team; but have not found a way. I have found no way to get Martin's team to reinstate the sending of his newsletter. When I try and re-register, I am told that my email address is already registered (obviously, years ago, by me).
Am I missing something obvious: please point me in the right direction?
Or is customer service somewhat lacking: I hope not?

MSE_James

Hi there

Please email furtherhelp@moneysavingexpert.com - that address will reach the team best placed to help with this. 

p00hsticks

It's possible that the error is on your side - the e-mail is being sent to you but your e-mail client has decided to block it 

donsaul

Thank you: the first response was a 'we can't respond'.
I have had one, since, explaining that it is my internet provider that is blocking the newsletter: so customer service is excellent, despite the negative information in the automatic response. 

MSE_James

The Further Help team will absolutely respond to queries about MSE itself - what we can't do is give one-to-one assistance with general questions about money topics.

PHK

donsaul said:

Thank you: the first response was a 'we can't respond'.
I have had one, since, explaining that it is my internet provider that is blocking the newsletter: so customer service is excellent, despite the negative information in the automatic response. 

Thank you, several times over the years I’ve signed up but never received the newsletter (and no it’s not going into junk). Now I know why.