SMART Parking Appeal - popla ??? Please Help

Reilybean15

Hello - i have just come across this site having learned that the appeal I submitted was rejected. Long story short - i paid for parking on 29th July but the money left my account on 30/7 and so they are saying i had an invalid ticket - i may have pressed the incorrect date but cant be sure. I believe that I have admitted to being the driver in my first appeal - i didnt know this was a no no. 
My husband is in chemo at the moment and I had a toddler with me - all could have lead me to choosing an incorrect date on the parking app but my bank clearly shows me paying/placing a transaction for parking on the day i was fined and actually parked (29th). No idea why the payment left my account on 30/7 unless id chosen this date by accident.... Is there anything at all that I can do? I am deeply upset by this and would never knowingly not pay to park. 
I have looked through some of the appeals on threads but cannot see anything that fits my situation

Gr1pr

I recommend that you go for plan A in the newbies sticky thread in announcements, getting the retail park management team or landowner to cancel the PCN ASAP 

Would have been an easy win if you had come here earlier before admitting who was driving 

Grizebeck

Oh its still an easy win
dont need to bother wasting your time with plan A
Go to the popla and use the following text, dont add or take anything away, it will be cancelled in due course

"the operator does not have a contract to issue PCNS at this site"

Reilybean15

Thank you so much for replying - I will give this a go. Vey kind of you to help.

So basically I just write an email that includes the reference and then state the above as the reason for the dispute? 
Is that correct? 

Gr1pr

Reilybean15 said:

Thank you so much for replying - I will give this a go. Vey kind of you to help.

So basically I just write an email that includes the reference and then state the above as the reason for the dispute? 
Is that correct? 

Correct, short, sweet, and to the point, no ambiguity there. 😬

But 

Not an email, you upload it to Popla as a PDF attachment choosing OTHER 

Reilybean15

Thank You very much indeed. 

Grizebeck

You just copy and paste it onto the popla site. No upload needed

Coupon-mad

Reilybean15 said:

Thank you so much for replying - I will give this a go. Vey kind of you to help.

So basically I just write an email that includes the reference and then state the above as the reason for the dispute? 
Is that correct? 

No.

That isn't how to appeal to POPLA.

swta1bo

Grizebeck said:

Oh its still an easy win
dont need to bother wasting your time with plan A
Go to the popla and use the following text, dont add or take anything away, it will be cancelled in due course

"the operator does not have a contract to issue PCNS at this site"

Thank you this advice, do I still need to appeal using smart parking's process first and then popla, or just straight to popla?

ChirpyChicken

Smart parking first