Incorrect Installation measurements supplied for Radiator purchase...

ms2788PI

Have just purchased 6 Cast Iron Radiators as part of our home revamp
Was given a Pipe Centre Worksheet, to assist our professional joiner prepare our new engineered wood flooring to accommodate "DISTANCE TO PIPE INLET CENTRE FROM WALL/SKIRT (70mm) as supplied by the Radiator retailor.  In reality, the minimum measurement possible is 90mm, meaning now we have found necessary for element of our new floor taken up, inlet pipes extended by 20mm and new floor re-applied.  
Trying to get a solution from the retailer with no joy.  What are my rights (I have the measurements in writing)
Welcome your thoughts....

Aylesbury_Duck

My thought is that it's better to get someone to supply and fit, so liability in situations like this is clear.  There's another thread appeared just now about a shower tray where the same advice applies.

However, hindsight is a wonderful thing.  You'll have to show that the product doesn't conform to its description.  What outcome are you after?

HHarry

Could your Joiner have measured 70mm from the wall, then installed the skirting making your pipes the width of the skirting (approx. 20mm) too short?

born_again

What seems a bit odd given that radiators are usually mounted on the wall, that they give a measurement from wall/skirting board?
So skirting board would not effect anything.

Okell

born_again said:

What seems a bit odd given that radiators are usually mounted on the wall, that they give a measurement from wall/skirting board?
So skirting board would not effect anything.

I suspect that these radiators might have some kind of wall stay for extra stability, but essentially they will be floor standing and not hung from the wall.

The dimensions of the feet will determine the minimum distance from the wall.

Alderbank

born_again said:

What seems a bit odd given that radiators are usually mounted on the wall, that they give a measurement from wall/skirting board?
So skirting board would not effect anything.

Cast iron ones aren't!

Have you felt the weight of one? They stand firmly on the floor on their own four feet.

I am surprised how precise is the spec for pipe centres from skirting. Regent radiator from the Cast Iron Radiator Company for example states 'pipe centres from skirting 72.5mm'.

The fault is only with the retailer if their info supplied on line was wrong or if they have actually sent the wrong model (many look very similar to my untutored eye). 
If the spec was misread or the professional joiner made a mistake then that is not the retailer's fault.

mcplumb

Fancy first fixing the pipework in a finished floor without he rads on site.

The pipe centres could be anything you like, with 70mm being the tapping to rear of rad. 

All cast rads seem to be listed like this and generally all rads have a disclaimer re. Dimensions. If these were standard rads with wall brackets then you may have a reasonable argument.....we never first fix a new product without it being on site (after finding out the hard expensive way)

Alderbank

mcplumb said:

Fancy first fixing the pipework in a finished floor without he rads on site.

The pipe centres could be anything you like, with 70mm being the tapping to rear of rad. 

All cast rads seem to be listed like this and generally all rads have a disclaimer re. Dimensions. If these were standard rads with wall brackets then you may have a reasonable argument.....we never first fix a new product without it being on site (after finding out the hard expensive way)

That's an interesting point.

Are you saying that in practice the feet might extend that 20mm or so beyond the back of the radiator like this?

ms2788PI

Thanks all for your comments & thoughts. 
In my scenario, all radiator's are free standing due to weight and it is the legs splay that seems to be throwing out the "Distance to Pipe Inlet Centre, from Wall measurement. 
 Had raised this issue with the retailer, but no feedback from them
Thanks again all