Clear score letter

Jennimcparland2003

I have received a letter from ClearScore which says that someone tried to open an account using my details but they have blocked this. I have never had an account with ClearScore. Is this a fraud or a marketing ploy. Do ClearScore send out letters like this?

Nasqueron

ClearScore are the free provider for the Equifax credit agency. They normally do stuff via email

I would register at ClearScore directly (do not use any link on the letter) and see 
Get your Credit Karma report as well for TransUnion and request the statutory report from Experian for belt and braces

cheekymole

A friend has received the exact same letter and we think it's a possible phishing/scam too.

Action fraud suggest to contact ClearScore but not using the email on the letter and/or try to create an account. If there was already an account it would come up as a duplicate account in which case it would be Identity Theft and would need to be reported to Action Fraud. If it is a scam then report to Action Fraud as a scam

bbbb3333

Can I recommend not to try and create an account? 

I just did.  I filled out all my details, then it sent a verification email to a Hotmail account I never had.  Presumably the scammers have managed to pre populate the partially created account with their own email. 

The " not my email" link on the page takes me to a dead page telling me I can't access the change my email page.

I just wasted a bunch of time trying to convince their chatbot to help.  It keeps asking me to send a photo of my identification.  Yeah, right!

There's no email on their site that I can find and the phone number leads to an answerphone robot that explains how they'll try to get back to you within the working days.

The "delete this account" link seems to work, but now I'm left in an anxious state of not really knowing if I triggered the scammers enough to get scammed.

Thanks for the free service, clearscore.  What a boon to on line privacy you are.

Nasqueron

bbbb3333 said:

Can I recommend not to try and create an account? 

I just did.  I filled out all my details, then it sent a verification email to a Hotmail account I never had.  Presumably the scammers have managed to pre populate the partially created account with their own email. 

The " not my email" link on the page takes me to a dead page telling me I can't access the change my email page.

I just wasted a bunch of time trying to convince their chatbot to help.  It keeps asking me to send a photo of my identification.  Yeah, right!

There's no email on their site that I can find and the phone number leads to an answerphone robot that explains how they'll try to get back to you within the working days.

The "delete this account" link seems to work, but now I'm left in an anxious state of not really knowing if I triggered the scammers enough to get scammed.

Thanks for the free service, clearscore.  What a boon to on line privacy you are.

Just FYI, it's not very likely scammers would register for clear score as there is little in there of any use to them - it gives some limited history but if they are already scamming it would add an unnecessary extra step for them to go through the registration process. It's more likely there is someone with a similar name that is being confused, it wouldn't be the first time!

Go direct to Equifax and ask for your statutory report 

assumenoform

I also received this letter - do you by any chance bank with Chase? Because last month they sent an email saying they’d start sharing data with credit score companies.