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Watch strap has made my existing watch unusable - can I claim for a new watch?

andy230uk · 2024-09-03 13:23:35

The summary: I bought a watch strap in June, that has rendered the actual watch unusable for me. The new watch strap can't be removed. Am I right in requesting the strap-seller to pay for a new watch? Slightly longer story: I've had my waterproof watch (what is now known as a Withings Scanwatch Light) since 2019. During…

Comments

DullGreyGuy Posts: 18,613 Forumite

4 September 2024 at 8:32AM

andy230uk said:

The watch is obviously waterproof too and I've been using it that way for 5 years.

It's sold as water resistant not waterproof, as noted above 5 bar rating isn't generally considered suitable for swimming. Obviously companies are generally a little cautious with ratings and not everyone swims as energetically as others but if you do want to be able to safely swim with a watch you should really look at a 10 bar resistance.

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