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How to escalate a complaint against a Hotel group
Comments
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This sounds like the standard Hilton experience.0
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From a consumer rights point of view.beatzyac said:I am looking for the full refund of approx £185 plus compensation for the wasted time due to their incompetency and for them not honouring their word. They told me to lay out and I would receive a refund and they haven't followed through. I am not sure how much can be won for such a claim?
Given you actually had a stay, so you are wanting a free stay, refund & compensation.
Sorry, but no wonder you are getting no where with them.
Had you been after the difference between booked, did not get & what you had to pay extra & a bit of good will for inconvenience.
Then it may have been resolved.
If you took it to court & they contested. I would bet you would lose.Life in the slow lane1 -
I read it as the £185 being the refund they were promised for what was meant to be a free "upgrade".born_again said:
Given you actually had a stay, so you are wanting a free stay, refund & compensation.beatzyac said:I am looking for the full refund of approx £185 plus compensation for the wasted time due to their incompetency and for them not honouring their word. They told me to lay out and I would receive a refund and they haven't followed through. I am not sure how much can be won for such a claim?0 -
I was taking FULL refund as meaning they wanted the cost of the stay?user1977 said:
I read it as the £185 being the refund they were promised for what was meant to be a free "upgrade".born_again said:
Given you actually had a stay, so you are wanting a free stay, refund & compensation.beatzyac said:I am looking for the full refund of approx £185 plus compensation for the wasted time due to their incompetency and for them not honouring their word. They told me to lay out and I would receive a refund and they haven't followed through. I am not sure how much can be won for such a claim?
perhaps OP can confirm.Life in the slow lane0 -
Are you saying that if I go down a legal route I can't claim for the compensation?0
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