Returning home early following a fire.

XanNi

I recently took my children on a last minute holiday to a holiday park, unfortunately on Sunday there was a fire in the main building, nobody was hurt so that's a blessing. At this time the weather also took a turn for the worse so I took the decision to return home 4 days early as no facilities were available on site and the children were restless, taking the children off the park and entertaining them elsewhere would have been expensive so that wasn't really an option. 

Am I likely to get any kind of refund? In hindsight I probably should have gotten holiday insurance but when I booked the holiday it was just after the children's mothers Inquest and I just wanted to take them away as I feel the need to give them the best life now I'm a single father, she used to plan and book the holidays so this was a new experience for me. 

Thanks in advance for any helpful advice you can give. 

Alderbank

Sorry for your loss.

Why not ask them?
It sounds like the accommodation was still available so it was your choice not to stay for the remaining four days, but you could expect something for the loss of amenities.

I think 50% for each day would be generous, 33% might be reasonable.

What do their T&C's say?

XanNi

To be honest I haven't looked at the t&c's yet. if I get a chance I will look tomorrow. They are supposed to be getting on contact with me in due course, but I was hoping for a heads up before then. 

My to do list is getting longer by the day lol. 

Mark_d

I would be pushing for a refund for the days of service they did not provide.  A fire is not an extraordinary event - it is something they should be in a position to prevent and react to.

martindow

Mark_d said:

I would be pushing for a refund for the days of service they did not provide.  A fire is not an extraordinary event - it is something they should be in a position to prevent and react to.

Hmm, I would consider a fire extraordinary personally.  If part or all of the main building was out of use, they are not going to have a spare building to take its place!

I agree that the OP is entitled to expect some compensation for what they were unable to provide.

twopenny

You booked the holiday with the expectation that entertainment facilities would be provided throughout but unfortunately that wasn't the case.

On the other hand if the weather had been better there would be playgrounds and somewhere outside to go and that's not their fault. So it's a tough one.

As you already have a lot on your plate I'd see what they would offer - could be another holiday. Would that be acceptable? Would that make your life a bit easier by not taking on a whole battle?