PayPal took money without allowing to review

manxy82

I purchased an item through PayPal on 26 August which was advertised as €34.99 and free delivery. Going through through PayPal process the screen said continue to review your order; the amount to pay was €34.99. I pressed to continue to review. Straight away i seen the amount of €105.99 in the top corner of the next screen. Before I had chance to even check the summary the payment went through. I immediately emailed the seller asking to cancel and also contacted PayPal to report being charged the incorrect amount. I received a transaction confirmation from PayPal for €105.99 but no order confirmation and still nothing. The seller/company has not replied to my numerous emails asking to cancel. PayPal have come back to me saying after reviewing my information and the sellers they are closing the case as the transaction was processed correctly. 

Is there anything I can do?
Ive contacted PayPal again letting them know I don’t agree with their decision.
if I’d had chance to review the order id have certainly cancelled. PayPal are meant to be the safest way for online transactions. Thank you

born_again

Got a link to the site & product?

Jellynailer

I stopped using paypal when they processed a renewa payment from a company a year after I cancelled within the try for free period and the company was moved to a paypal archive page. I was not even notified that the payment had been made.  Paypal would not delete the archive so I now just use my mastercard even where the seller states paypal only.  Sorted!

manxy82

https://healthnatrue.com/4zvLj9Zt?utm_campaign=%7B%7Bcampaign.name%7D%7D&utm_source=%7B%7Bsite_source_name%7D%7D&utm_placement=%7B%7Bplacement%7D%7D&campaign_id=%7B%7Bcampaign.id%7D%7D&adset_id=%7B%7Badset.id%7D%7D&ad_id=%7B%7Bad.id%7D%7D&adset_name=%7B%7Badset.name%7D%7D&ad_name=%7B%7Bad.name%7D%7D&ai=

They were actually $39.99 but definitely showed as free delivery. 

HillStreetBlues

https://www.thatsnonsense.com/beware-diet-supplement-scams-using-dragons-den-investment-stories-as-bait/
It's a scam, completely fake product, been about for a few years.

Okell

HillStreetBlues said:

https://www.thatsnonsense.com/beware-diet-supplement-scams-using-dragons-den-investment-stories-as-bait/
It's a scam, completely fake product, been about for a few years.

Quite!  When I saw that fake link to the "Daily Mail" online I thought to myself that Dragons Den wouldn't accept any product like this - they probably aren't allowed to.

It's also blatantly obvious that at least two of those before and after photos have been ludicrously faked - Holly Willoughby and Lauren Goodger.

Also here:  Diet pill scam: beware of dodgy emails containing fake Dragons' Den endorsements - Which? News

and here:  BBC Dragons' Den star Deborah Meaden says 'don't touch it' as she issues slimming pills scam warning - Wales Online

But if it's a scam, I'd have thought Paypal would want to refund and not be associated with it?


(I can confirm the OP is not connected to former poster Manxman_in_exile ...    )

born_again

manxy82 said:

I purchased an item through PayPal on 26 August which was advertised as €34.99 and free delivery. Going through through PayPal process the screen said continue to review your order; the amount to pay was €34.99. I pressed to continue to review. Straight away i seen the amount of €105.99 in the top corner of the next screen. Before I had chance to even check the summary the payment went through. I immediately emailed the seller asking to cancel and also contacted PayPal to report being charged the incorrect amount. I received a transaction confirmation from PayPal for €105.99 but no order confirmation and still nothing. The seller/company has not replied to my numerous emails asking to cancel. PayPal have come back to me saying after reviewing my information and the sellers they are closing the case as the transaction was processed correctly. 

Is there anything I can do?
Ive contacted PayPal again letting them know I don’t agree with their decision.
if I’d had chance to review the order id have certainly cancelled. PayPal are meant to be the safest way for online transactions. Thank you

Do you have a link to the site?
Just post in plain text as I do not think you have posted enough to post links.
As I bet this is covered in their T/C.

Seen this type of issue for years at least 10 that I can think of. There is no cover via either bank or PayPal for these, as the invoice/receipt you get will show the full price.

Do you not think it is odd on the date of the article, being today?

Published: Tuesday, September 3, 2024 By Christine Taylor
Who is not a Daily Mail reporter.
Look on Daily Mail site & do a search for reporter.. Nothing at all shown.

HillStreetBlues

born_again said:

Do you have a link to the site?
Just post in plain text as I do not think you have posted enough to post links.
As I bet this is covered in their T/C.

Link is contained in the link OP posted.
https://www.bertrser.com/products/✅💖Wildopolis-KETOACV-GUMMIES?sign=66bdd1d495b0a&lm=65e99336c9b4e
It's made (badly) to look like Boots' website.

RefluentBeans

HillStreetBlues said:

born_again said:

Do you have a link to the site?
Just post in plain text as I do not think you have posted enough to post links.
As I bet this is covered in their T/C.

Link is contained in the link OP posted.
https://www.bertrser.com/products/✅💖Wildopolis-KETOACV-GUMMIES?sign=66bdd1d495b0a&lm=65e99336c9b4e
It's made (badly) to look like Boots' website.

It’s always a bad sign seeing emojis in the hyperlink! 

born_again

Typical site for this type of product. 
Sadly without going through the purchase & entering details no way of looking at T/C.

Best outcome OP can have is they do not turn up & can claim money back that way.

OP also need to check 
https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240

As this will continue each month.. So they need to cancel as above.