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Accounts being moved without being authorised ????
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FreeBear said:
On the plus side, the OP is in line for mandatory compensation for an erroneous transfer. https://www.ofgem.gov.uk/get-compensation-problems-switching-energy-suppliersMP1995 said:This may be one of the very few downsides of faster switching. It now happens in the days so there is no time for confirmation and this is what can happen.
Minor compensation for the aggro and uncertainty, but thanks to Citizen's advice.0 -
I fear you are unfortunately correct.BarelySentientAI said:Can you imagine all of the complaints when you try and switch supply for a house you've just moved into, and the supplier emails the old occupant for permission then gets ignored?0 -
The culprit was the next door neighbour. Fat finger. Now sorted.2
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