Universal credit new claim - We will call you

blackstar

Hi all.

My wife and I just made a joint claim for UC and my wife's ID was confirmed online but then for me before I got a chance to answer the questions it said "we will call you" in the next 2 or 3 days.

Has anyone else had that happen and what did they ask you when you called? How long did it take for someone to phone you back? 
I think it maybe because I selected P60 for myself for the identification questions as I get Contribution Based ESA and I get a p60 every year so thought it would be ok to select this. But maybe the system didn't allow that as an option for me and immediately put me down as a we will call you?

Thanks all

huckster

Just means they could not  verify your identity directly from your online application so they will need to call you to book an appointment in Job Centre so they can see your ID documents.

blackstar

UPDATE juat got a message saying I've been called into a standard in person appointment next week. But why thought that was the last option, thought a phonecall was the first option?

Muttleythefrog

blackstar said:

UPDATE juat got a message saying I've been called into a standard in person appointment next week. But why thought that was the last option, thought a phonecall was the first option?

Presumably they want to see you and your ID documents.... not much use over a phone? Just get it out of the way is my advice.

blackstar

We got the migration letter with the promise of the transitional protection a few days ago and applied online yesterday.

But how do I know we will get the transitional protection? 
Don't think I saw anything when making the online claim about it?

poppy12345

blackstar said:

We got the migration letter with the promise of the transitional protection a few days ago and applied online yesterday.

But how do I know we will get the transitional protection? 
Don't think I saw anything when making the online claim about it?

Not everyone is entitled to TP, it will depend on the figures of the benefits you were claiming and what your maximum UC entitlement is. Some people are better off claiming UC. 

Newcad

blackstar said:

UPDATE juat got a message saying I've been called into a standard in person appointment next week. But why thought that was the last option, thought a phonecall was the first option?

I had to go to the jobcentre for the ID appointment when I migrated to UC.

Sat down at the desk, showed the ID I had taken with me and they recorded it, done up and out in 5 minutes.