S75

joerob

Grumpy_chap said:

joerob said:

Aylesbury_Duck said:

joerob said:

I recently had a villa holiday package with uk company. On day 4 of the 7 day holiday we had a promlem with the electrical supply to the villa the mains supply was continually resetting because of a fault on the circuit this caused the air conditioning and lighting in the villa to fail, the pool pump and filtration system and lighting also failed so the pool was unusable for 3 days.
Eventually on 2nd to last day the fault was diagnosed, the pool pump had failed and damaged the fuse board in the pool pump house. This was causing problems with the main supply in the villa. The company were aware of the problem immediately they started but couldn't get an electrician out for 2 days and the repair to the pool couldn't be done until we left the villa.
The company have offered me £350 then £500 as compensation but for a £6000 holiday I think this is unreasonable. 
The Holiday was paid for on my credit card
Can I make a S75 claim as the services of the villa ie pool, air conditioning and lighting were not available for my 7 day stay ? So I think the contract was not fulfilled. 
If I make an unsuccessful S75 claim would the holiday company be able to withdraw the £500 offer ?
Any advice appreciated 

How much are you after?

£500 on the face of it doesn't sound unreasonable.  It's 1/12th of the entire holiday cost and presumably a chunk of the £6000 was flights, but these things are subjective.  Playing devil's advocate, if the loss of amenities was that bad, why didn't you curtail your holiday and come home?

The £500 offer can be withdrawn at any time, so yes, there's a risk that alternative action may see it disappear.  I see no harm in speaking to your card provider to get their advice.  It doesn't compel you to follow through with a claim, even if it's a possibility.

Thanks for replying 
I looked at the price of flights and deducted this from the total paid this left a little over £4000 and divided by 7  £521 a day so asked them for £1500 assuming they would reduce my request. But I still think £500 is unreasonable. 
They did look at moving us but didn't have another villa in the resort

If I understand the figures correctly:
 - £6k total for 7 day holiday, including villa and flights
 - £2k flights
 - £4k villa
 - Pool was unusable for 3 days
 - You calculated the daily cost of the villa at £570 (£4k / 7)
 - You requested a partial refund of £1,500
 - You have been offered a partial refund of £500

You still stayed at the villa for the 3 days that the pool was unavailable and you have been offered almost a day's worth of the villa cost for only the pool being unusable.  That sort of seems reasonable to me. 

What were you doing on the holiday?  Were you out and about and enjoying the locality, or simply lounging and relaxing?  Even for the latter, how much of that relaxing would actually be in the pool?  Rather than sun-loungers at the pool-side?  Could you have still used the pool for the three days, even without the filter operating - it was only your family in there, after all?  Could you have availed of alternative lounging space - beach perhaps?

I think the offer is a fair one at £500 and I'd probably take that.
If you want to, you could push for £570, so equal to one-day's cost of the villa / one third of the cost for the time some amenities were not functioning.

A S75 claim might be difficult to establish as it is a slow process and the CC will critically evaluate the claim.  How will you show an actual loss?
A chargeback might be easier, but that would mean Jet can try to recover the amount laterh.
A simpler solution might be to push the £500 currently offered by Jet2 to the highest you can squeeze them for.

We basically slept  uncomfortably in the villa ( no air con ) and would not be around the pool area with 4 children because one of them would end up in the pool the pool had an electrical fault.
Yes with 4 children the whole idea of the villa was for them to spend all day in around pool as they had on previous 4 days 

electriccactus

joerob said:

Grumpy_chap said:

joerob said:

Aylesbury_Duck said:

joerob said:

I recently had a villa holiday package with uk company. On day 4 of the 7 day holiday we had a promlem with the electrical supply to the villa the mains supply was continually resetting because of a fault on the circuit this caused the air conditioning and lighting in the villa to fail, the pool pump and filtration system and lighting also failed so the pool was unusable for 3 days.
Eventually on 2nd to last day the fault was diagnosed, the pool pump had failed and damaged the fuse board in the pool pump house. This was causing problems with the main supply in the villa. The company were aware of the problem immediately they started but couldn't get an electrician out for 2 days and the repair to the pool couldn't be done until we left the villa.
The company have offered me £350 then £500 as compensation but for a £6000 holiday I think this is unreasonable. 
The Holiday was paid for on my credit card
Can I make a S75 claim as the services of the villa ie pool, air conditioning and lighting were not available for my 7 day stay ? So I think the contract was not fulfilled. 
If I make an unsuccessful S75 claim would the holiday company be able to withdraw the £500 offer ?
Any advice appreciated 

How much are you after?

£500 on the face of it doesn't sound unreasonable.  It's 1/12th of the entire holiday cost and presumably a chunk of the £6000 was flights, but these things are subjective.  Playing devil's advocate, if the loss of amenities was that bad, why didn't you curtail your holiday and come home?

The £500 offer can be withdrawn at any time, so yes, there's a risk that alternative action may see it disappear.  I see no harm in speaking to your card provider to get their advice.  It doesn't compel you to follow through with a claim, even if it's a possibility.

Thanks for replying 
I looked at the price of flights and deducted this from the total paid this left a little over £4000 and divided by 7  £521 a day so asked them for £1500 assuming they would reduce my request. But I still think £500 is unreasonable. 
They did look at moving us but didn't have another villa in the resort

If I understand the figures correctly:
 - £6k total for 7 day holiday, including villa and flights
 - £2k flights
 - £4k villa
 - Pool was unusable for 3 days
 - You calculated the daily cost of the villa at £570 (£4k / 7)
 - You requested a partial refund of £1,500
 - You have been offered a partial refund of £500

You still stayed at the villa for the 3 days that the pool was unavailable and you have been offered almost a day's worth of the villa cost for only the pool being unusable.  That sort of seems reasonable to me. 

What were you doing on the holiday?  Were you out and about and enjoying the locality, or simply lounging and relaxing?  Even for the latter, how much of that relaxing would actually be in the pool?  Rather than sun-loungers at the pool-side?  Could you have still used the pool for the three days, even without the filter operating - it was only your family in there, after all?  Could you have availed of alternative lounging space - beach perhaps?

I think the offer is a fair one at £500 and I'd probably take that.
If you want to, you could push for £570, so equal to one-day's cost of the villa / one third of the cost for the time some amenities were not functioning.

A S75 claim might be difficult to establish as it is a slow process and the CC will critically evaluate the claim.  How will you show an actual loss?
A chargeback might be easier, but that would mean Jet can try to recover the amount laterh.
A simpler solution might be to push the £500 currently offered by Jet2 to the highest you can squeeze them for.

We basically slept  uncomfortably in the villa ( no air con ) and would not be around the pool area with 4 children because one of them would end up in the pool the pool had an electrical fault.
Yes with 4 children the whole idea of the villa was for them to spend all day in around pool as they had on previous 4 days 

You may have genuinely intended to sit around the pool all day for 7 days but it still only makes up a small part of the accommodation.

Likewise the lack of air con made it uncomfortable but not uninhabitable.  If it had been uninhabitable you'd have gone somewhere else for those 3 days and had a stronger argument to make.

You stayed in the accommodation but don't want to have to pay for it for the days when it didn't completely match your expectations. I's not too dissimilar to ordering food at a restaurant, eating almost all of it, and then asking for it to be comped as one of the sides was a bit tepid. It may warrant a reduction, but you can't expect the dish for free because part of it didn't meet your expectations, and you ate the rest of it.

joerob

electriccactus said:

joerob said:

Grumpy_chap said:

joerob said:

Aylesbury_Duck said:

joerob said:

I recently had a villa holiday package with uk company. On day 4 of the 7 day holiday we had a promlem with the electrical supply to the villa the mains supply was continually resetting because of a fault on the circuit this caused the air conditioning and lighting in the villa to fail, the pool pump and filtration system and lighting also failed so the pool was unusable for 3 days.
Eventually on 2nd to last day the fault was diagnosed, the pool pump had failed and damaged the fuse board in the pool pump house. This was causing problems with the main supply in the villa. The company were aware of the problem immediately they started but couldn't get an electrician out for 2 days and the repair to the pool couldn't be done until we left the villa.
The company have offered me £350 then £500 as compensation but for a £6000 holiday I think this is unreasonable. 
The Holiday was paid for on my credit card
Can I make a S75 claim as the services of the villa ie pool, air conditioning and lighting were not available for my 7 day stay ? So I think the contract was not fulfilled. 
If I make an unsuccessful S75 claim would the holiday company be able to withdraw the £500 offer ?
Any advice appreciated 

How much are you after?

£500 on the face of it doesn't sound unreasonable.  It's 1/12th of the entire holiday cost and presumably a chunk of the £6000 was flights, but these things are subjective.  Playing devil's advocate, if the loss of amenities was that bad, why didn't you curtail your holiday and come home?

The £500 offer can be withdrawn at any time, so yes, there's a risk that alternative action may see it disappear.  I see no harm in speaking to your card provider to get their advice.  It doesn't compel you to follow through with a claim, even if it's a possibility.

Thanks for replying 
I looked at the price of flights and deducted this from the total paid this left a little over £4000 and divided by 7  £521 a day so asked them for £1500 assuming they would reduce my request. But I still think £500 is unreasonable. 
They did look at moving us but didn't have another villa in the resort

If I understand the figures correctly:
 - £6k total for 7 day holiday, including villa and flights
 - £2k flights
 - £4k villa
 - Pool was unusable for 3 days
 - You calculated the daily cost of the villa at £570 (£4k / 7)
 - You requested a partial refund of £1,500
 - You have been offered a partial refund of £500

You still stayed at the villa for the 3 days that the pool was unavailable and you have been offered almost a day's worth of the villa cost for only the pool being unusable.  That sort of seems reasonable to me. 

What were you doing on the holiday?  Were you out and about and enjoying the locality, or simply lounging and relaxing?  Even for the latter, how much of that relaxing would actually be in the pool?  Rather than sun-loungers at the pool-side?  Could you have still used the pool for the three days, even without the filter operating - it was only your family in there, after all?  Could you have availed of alternative lounging space - beach perhaps?

I think the offer is a fair one at £500 and I'd probably take that.
If you want to, you could push for £570, so equal to one-day's cost of the villa / one third of the cost for the time some amenities were not functioning.

A S75 claim might be difficult to establish as it is a slow process and the CC will critically evaluate the claim.  How will you show an actual loss?
A chargeback might be easier, but that would mean Jet can try to recover the amount laterh.
A simpler solution might be to push the £500 currently offered by Jet2 to the highest you can squeeze them for.

We basically slept  uncomfortably in the villa ( no air con ) and would not be around the pool area with 4 children because one of them would end up in the pool the pool had an electrical fault.
Yes with 4 children the whole idea of the villa was for them to spend all day in around pool as they had on previous 4 days 

You may have genuinely intended to sit around the pool all day for 7 days but it still only makes up a small part of the accommodation.

Likewise the lack of air con made it uncomfortable but not uninhabitable.  If it had been uninhabitable you'd have gone somewhere else for those 3 days and had a stronger argument to make.

You stayed in the accommodation but don't want to have to pay for it for the days when it didn't completely match your expectations. I's not too dissimilar to ordering food at a restaurant, eating almost all of it, and then asking for it to be comped as one of the sides was a bit tepid. It may warrant a reduction, but you can't expect the dish for free because part of it didn't meet your expectations, and you ate the rest of it.

That's like comparing apples with oranges jet 2 offered to move us I presume because we were not getting the facilities we had paid for and maybe gor health and safety issues, but couldn't find another villa in the area. Jet 2 responded in a similar way to yourself when i made a claim but were totallydifferentin resort
" you had the rest of the villas other facilities " and my response was please tell me apart from a bed what did we have ?  air con not working showers not working lights not working cooker not working microwave not working and as explained an electrical fault in the pool so the kids were not allowed in the rear patio area because they might have gone into pool ( that had an electrical fault ) the front of the villa was straight onto a main road so yes we had no choice but to stay they couldn't find us an alternative. But they probably could and should had the repairs done more quickly and compensation wouldn't be necessary. 

Okell

joerob said:

electriccactus said:

joerob said:

Grumpy_chap said:

joerob said:

Aylesbury_Duck said:

joerob said:

I recently had a villa holiday package with uk company. On day 4 of the 7 day holiday we had a promlem with the electrical supply to the villa the mains supply was continually resetting because of a fault on the circuit this caused the air conditioning and lighting in the villa to fail, the pool pump and filtration system and lighting also failed so the pool was unusable for 3 days.
Eventually on 2nd to last day the fault was diagnosed, the pool pump had failed and damaged the fuse board in the pool pump house. This was causing problems with the main supply in the villa. The company were aware of the problem immediately they started but couldn't get an electrician out for 2 days and the repair to the pool couldn't be done until we left the villa.
The company have offered me £350 then £500 as compensation but for a £6000 holiday I think this is unreasonable. 
The Holiday was paid for on my credit card
Can I make a S75 claim as the services of the villa ie pool, air conditioning and lighting were not available for my 7 day stay ? So I think the contract was not fulfilled. 
If I make an unsuccessful S75 claim would the holiday company be able to withdraw the £500 offer ?
Any advice appreciated 

How much are you after?

£500 on the face of it doesn't sound unreasonable.  It's 1/12th of the entire holiday cost and presumably a chunk of the £6000 was flights, but these things are subjective.  Playing devil's advocate, if the loss of amenities was that bad, why didn't you curtail your holiday and come home?

The £500 offer can be withdrawn at any time, so yes, there's a risk that alternative action may see it disappear.  I see no harm in speaking to your card provider to get their advice.  It doesn't compel you to follow through with a claim, even if it's a possibility.

Thanks for replying 
I looked at the price of flights and deducted this from the total paid this left a little over £4000 and divided by 7  £521 a day so asked them for £1500 assuming they would reduce my request. But I still think £500 is unreasonable. 
They did look at moving us but didn't have another villa in the resort

If I understand the figures correctly:
 - £6k total for 7 day holiday, including villa and flights
 - £2k flights
 - £4k villa
 - Pool was unusable for 3 days
 - You calculated the daily cost of the villa at £570 (£4k / 7)
 - You requested a partial refund of £1,500
 - You have been offered a partial refund of £500

You still stayed at the villa for the 3 days that the pool was unavailable and you have been offered almost a day's worth of the villa cost for only the pool being unusable.  That sort of seems reasonable to me. 

What were you doing on the holiday?  Were you out and about and enjoying the locality, or simply lounging and relaxing?  Even for the latter, how much of that relaxing would actually be in the pool?  Rather than sun-loungers at the pool-side?  Could you have still used the pool for the three days, even without the filter operating - it was only your family in there, after all?  Could you have availed of alternative lounging space - beach perhaps?

I think the offer is a fair one at £500 and I'd probably take that.
If you want to, you could push for £570, so equal to one-day's cost of the villa / one third of the cost for the time some amenities were not functioning.

A S75 claim might be difficult to establish as it is a slow process and the CC will critically evaluate the claim.  How will you show an actual loss?
A chargeback might be easier, but that would mean Jet can try to recover the amount laterh.
A simpler solution might be to push the £500 currently offered by Jet2 to the highest you can squeeze them for.

We basically slept  uncomfortably in the villa ( no air con ) and would not be around the pool area with 4 children because one of them would end up in the pool the pool had an electrical fault.
Yes with 4 children the whole idea of the villa was for them to spend all day in around pool as they had on previous 4 days 

You may have genuinely intended to sit around the pool all day for 7 days but it still only makes up a small part of the accommodation.

Likewise the lack of air con made it uncomfortable but not uninhabitable.  If it had been uninhabitable you'd have gone somewhere else for those 3 days and had a stronger argument to make.

You stayed in the accommodation but don't want to have to pay for it for the days when it didn't completely match your expectations. I's not too dissimilar to ordering food at a restaurant, eating almost all of it, and then asking for it to be comped as one of the sides was a bit tepid. It may warrant a reduction, but you can't expect the dish for free because part of it didn't meet your expectations, and you ate the rest of it.

... my response was please tell me apart from a bed what did we have ?  air con not working showers not working lights not working cooker not working microwave not working ... 

Sorry but I don't think you've previously mentioned anything about no working cooker and no working microwave.  All you said before about the main villa was that you had no aircon and no lighting.  Are you now adding that you had no cooking facilities at all for the last 4(?) days?

No cooking facilities on top of the problems with the pool, the no aircon and the lack of lighting might justify more then £500, but it gets difficult to help you if you don't explain the full extent of the problems in your OP.

electriccactus

joerob said:

electriccactus said:

joerob said:

Grumpy_chap said:

joerob said:

Aylesbury_Duck said:

joerob said:

I recently had a villa holiday package with uk company. On day 4 of the 7 day holiday we had a promlem with the electrical supply to the villa the mains supply was continually resetting because of a fault on the circuit this caused the air conditioning and lighting in the villa to fail, the pool pump and filtration system and lighting also failed so the pool was unusable for 3 days.
Eventually on 2nd to last day the fault was diagnosed, the pool pump had failed and damaged the fuse board in the pool pump house. This was causing problems with the main supply in the villa. The company were aware of the problem immediately they started but couldn't get an electrician out for 2 days and the repair to the pool couldn't be done until we left the villa.
The company have offered me £350 then £500 as compensation but for a £6000 holiday I think this is unreasonable. 
The Holiday was paid for on my credit card
Can I make a S75 claim as the services of the villa ie pool, air conditioning and lighting were not available for my 7 day stay ? So I think the contract was not fulfilled. 
If I make an unsuccessful S75 claim would the holiday company be able to withdraw the £500 offer ?
Any advice appreciated 

How much are you after?

£500 on the face of it doesn't sound unreasonable.  It's 1/12th of the entire holiday cost and presumably a chunk of the £6000 was flights, but these things are subjective.  Playing devil's advocate, if the loss of amenities was that bad, why didn't you curtail your holiday and come home?

The £500 offer can be withdrawn at any time, so yes, there's a risk that alternative action may see it disappear.  I see no harm in speaking to your card provider to get their advice.  It doesn't compel you to follow through with a claim, even if it's a possibility.

Thanks for replying 
I looked at the price of flights and deducted this from the total paid this left a little over £4000 and divided by 7  £521 a day so asked them for £1500 assuming they would reduce my request. But I still think £500 is unreasonable. 
They did look at moving us but didn't have another villa in the resort

If I understand the figures correctly:
 - £6k total for 7 day holiday, including villa and flights
 - £2k flights
 - £4k villa
 - Pool was unusable for 3 days
 - You calculated the daily cost of the villa at £570 (£4k / 7)
 - You requested a partial refund of £1,500
 - You have been offered a partial refund of £500

You still stayed at the villa for the 3 days that the pool was unavailable and you have been offered almost a day's worth of the villa cost for only the pool being unusable.  That sort of seems reasonable to me. 

What were you doing on the holiday?  Were you out and about and enjoying the locality, or simply lounging and relaxing?  Even for the latter, how much of that relaxing would actually be in the pool?  Rather than sun-loungers at the pool-side?  Could you have still used the pool for the three days, even without the filter operating - it was only your family in there, after all?  Could you have availed of alternative lounging space - beach perhaps?

I think the offer is a fair one at £500 and I'd probably take that.
If you want to, you could push for £570, so equal to one-day's cost of the villa / one third of the cost for the time some amenities were not functioning.

A S75 claim might be difficult to establish as it is a slow process and the CC will critically evaluate the claim.  How will you show an actual loss?
A chargeback might be easier, but that would mean Jet can try to recover the amount laterh.
A simpler solution might be to push the £500 currently offered by Jet2 to the highest you can squeeze them for.

We basically slept  uncomfortably in the villa ( no air con ) and would not be around the pool area with 4 children because one of them would end up in the pool the pool had an electrical fault.
Yes with 4 children the whole idea of the villa was for them to spend all day in around pool as they had on previous 4 days 

You may have genuinely intended to sit around the pool all day for 7 days but it still only makes up a small part of the accommodation.

Likewise the lack of air con made it uncomfortable but not uninhabitable.  If it had been uninhabitable you'd have gone somewhere else for those 3 days and had a stronger argument to make.

You stayed in the accommodation but don't want to have to pay for it for the days when it didn't completely match your expectations. I's not too dissimilar to ordering food at a restaurant, eating almost all of it, and then asking for it to be comped as one of the sides was a bit tepid. It may warrant a reduction, but you can't expect the dish for free because part of it didn't meet your expectations, and you ate the rest of it.

That's like comparing apples with oranges jet 2 offered to move us I presume because we were not getting the facilities we had paid for and maybe gor health and safety issues, but couldn't find another villa in the area. Jet 2 responded in a similar way to yourself when i made a claim but were totallydifferentin resort
" you had the rest of the villas other facilities " and my response was please tell me apart from a bed what did we have ?  air con not working showers not working lights not working cooker not working microwave not working and as explained an electrical fault in the pool so the kids were not allowed in the rear patio area because they might have gone into pool ( that had an electrical fault ) the front of the villa was straight onto a main road so yes we had no choice but to stay they couldn't find us an alternative. But they probably could and should had the repairs done more quickly and compensation wouldn't be necessary. 

If it was uninhabitable you should have left. By staying you tacitly accepted what you had. I don;t see that you can reasonably claim that having a roof over your head is worthless.

Most people do not spend their entire holiday cooped up in their villa, especially with kids. For most people, accommodation is essentially just a bed anyway. If you were unable to cook and prepare your own food you could have perhaps reasonably expected them to foot the bill for breakfast and maybe an evening meal. Similarly some compensation for the loss of air-con and the pool. Not sure why the shower wasn't working. Three days to get an electrician out to diagnose and fix an issue is perfectly reasonable. Most people would kill for that sort of service in the UK so I don't see how they could have been expected to fix it more quickly.

They offered £500. Most people seem to think that is fair. I think an S75 claim will fall flat as Jet2 are breaking the Debtor Creditor Supplier link and acting as a middleman. Even if it did not I don't think the CC would offer you more, and quite possibly would offer less.

HillStreetBlues

DullGreyGuy said:

Presumably Jet2 dont own the resort/villa?

If they dont then under S75 they claim will be declined as you didnt pay the supplier of the villa service directly with the card. 

They may be willing to do a Chargeback but the rules tend to be more crude as they are a simple contractual process rather than governed by a legal statute and they aren't good with dealing with nuances

The OP bought a package holiday, so S75 would apply, as the product is the package not separate items.

Grumpy_chap

joerob said:

please tell me apart from a bed what did we have ?  air con not working showers not working lights not working cooker not working microwave not working and as explained an electrical fault in the pool so the kids were not allowed in the rear patio area because they might have gone into pool ( that had an electrical fault ) 

That list of faults has grown very quickly.

I am also not sure how the "electrical fault" for something in the pool filter system is really extrapolated to being wholly unable to use the pool or patio / garden area.  All it required to make safe would be for the power to be isolated on the circuits which I am sure the local rep could have organised.

I am also struggling to really understand that, with the pool and garden out of use based upon your risk assessment, you really stayed in the villa cooped up indoors for three whole days playing card games or whatever.  Were there really no alternatives to visit a beach, park, amusement park, water park, local swimming pool, forest, woods, leisure gardens, or anything else in the area?

sheramber

HillStreetBlues said:

DullGreyGuy said:

Presumably Jet2 dont own the resort/villa?

If they dont then under S75 they claim will be declined as you didnt pay the supplier of the villa service directly with the card. 

They may be willing to do a Chargeback but the rules tend to be more crude as they are a simple contractual process rather than governed by a legal statute and they aren't good with dealing with nuances

The OP bought a package holiday, so S75 would apply, as the product is the package not separate items.

But would they get any more than jet2 have offered?

Aylesbury_Duck

Okell said:

joerob said:

electriccactus said:

joerob said:

Grumpy_chap said:

joerob said:

Aylesbury_Duck said:

joerob said:

I recently had a villa holiday package with uk company. On day 4 of the 7 day holiday we had a promlem with the electrical supply to the villa the mains supply was continually resetting because of a fault on the circuit this caused the air conditioning and lighting in the villa to fail, the pool pump and filtration system and lighting also failed so the pool was unusable for 3 days.
Eventually on 2nd to last day the fault was diagnosed, the pool pump had failed and damaged the fuse board in the pool pump house. This was causing problems with the main supply in the villa. The company were aware of the problem immediately they started but couldn't get an electrician out for 2 days and the repair to the pool couldn't be done until we left the villa.
The company have offered me £350 then £500 as compensation but for a £6000 holiday I think this is unreasonable. 
The Holiday was paid for on my credit card
Can I make a S75 claim as the services of the villa ie pool, air conditioning and lighting were not available for my 7 day stay ? So I think the contract was not fulfilled. 
If I make an unsuccessful S75 claim would the holiday company be able to withdraw the £500 offer ?
Any advice appreciated 

How much are you after?

£500 on the face of it doesn't sound unreasonable.  It's 1/12th of the entire holiday cost and presumably a chunk of the £6000 was flights, but these things are subjective.  Playing devil's advocate, if the loss of amenities was that bad, why didn't you curtail your holiday and come home?

The £500 offer can be withdrawn at any time, so yes, there's a risk that alternative action may see it disappear.  I see no harm in speaking to your card provider to get their advice.  It doesn't compel you to follow through with a claim, even if it's a possibility.

Thanks for replying 
I looked at the price of flights and deducted this from the total paid this left a little over £4000 and divided by 7  £521 a day so asked them for £1500 assuming they would reduce my request. But I still think £500 is unreasonable. 
They did look at moving us but didn't have another villa in the resort

If I understand the figures correctly:
 - £6k total for 7 day holiday, including villa and flights
 - £2k flights
 - £4k villa
 - Pool was unusable for 3 days
 - You calculated the daily cost of the villa at £570 (£4k / 7)
 - You requested a partial refund of £1,500
 - You have been offered a partial refund of £500

You still stayed at the villa for the 3 days that the pool was unavailable and you have been offered almost a day's worth of the villa cost for only the pool being unusable.  That sort of seems reasonable to me. 

What were you doing on the holiday?  Were you out and about and enjoying the locality, or simply lounging and relaxing?  Even for the latter, how much of that relaxing would actually be in the pool?  Rather than sun-loungers at the pool-side?  Could you have still used the pool for the three days, even without the filter operating - it was only your family in there, after all?  Could you have availed of alternative lounging space - beach perhaps?

I think the offer is a fair one at £500 and I'd probably take that.
If you want to, you could push for £570, so equal to one-day's cost of the villa / one third of the cost for the time some amenities were not functioning.

A S75 claim might be difficult to establish as it is a slow process and the CC will critically evaluate the claim.  How will you show an actual loss?
A chargeback might be easier, but that would mean Jet can try to recover the amount laterh.
A simpler solution might be to push the £500 currently offered by Jet2 to the highest you can squeeze them for.

We basically slept  uncomfortably in the villa ( no air con ) and would not be around the pool area with 4 children because one of them would end up in the pool the pool had an electrical fault.
Yes with 4 children the whole idea of the villa was for them to spend all day in around pool as they had on previous 4 days 

You may have genuinely intended to sit around the pool all day for 7 days but it still only makes up a small part of the accommodation.

Likewise the lack of air con made it uncomfortable but not uninhabitable.  If it had been uninhabitable you'd have gone somewhere else for those 3 days and had a stronger argument to make.

You stayed in the accommodation but don't want to have to pay for it for the days when it didn't completely match your expectations. I's not too dissimilar to ordering food at a restaurant, eating almost all of it, and then asking for it to be comped as one of the sides was a bit tepid. It may warrant a reduction, but you can't expect the dish for free because part of it didn't meet your expectations, and you ate the rest of it.

... my response was please tell me apart from a bed what did we have ?  air con not working showers not working lights not working cooker not working microwave not working ... 

Sorry but I don't think you've previously mentioned anything about no working cooker and no working microwave.  All you said before about the main villa was that you had no aircon and no lighting.  Are you now adding that you had no cooking facilities at all for the last 4(?) days?

No cooking facilities on top of the problems with the pool, the no aircon and the lack of lighting might justify more then £500, but it gets difficult to help you if you don't explain the full extent of the problems in your OP.

I agree.  It's impossible to give a reasonable opinion on a moving story.

HillStreetBlues

sheramber said:

HillStreetBlues said:

DullGreyGuy said:

Presumably Jet2 dont own the resort/villa?

If they dont then under S75 they claim will be declined as you didnt pay the supplier of the villa service directly with the card. 

They may be willing to do a Chargeback but the rules tend to be more crude as they are a simple contractual process rather than governed by a legal statute and they aren't good with dealing with nuances

The OP bought a package holiday, so S75 would apply, as the product is the package not separate items.

But would they get any more than jet2 have offered?

£570 a day less £166  so about £400 a day  for the last 3 days giving a 30% discount.
TBH that doesn't sound like a good discount as it was clearly important to OP
Would a S75 give any better? Haven't a clue, but if it was me I'd settle down as research the decisions from the Ombudsman.