Gross mismanagement from Eon

cannugec5

When you say they are billing you for usage on your old, removed gas meter are they applying those numbers to your new smart meter or are they adding them to your smart meter usage? Perhaps to be clearer are they billing you for 2 separate gas accounts? 

Have you gone through the formal complaint process and got the deadlock letter/ waited 8 weeks before escalating to the ombudsman? 

I think your complaint could be a little more succinct- and therefore easier to be dealt with. 

I think, if I’ve got through it correctly, the complaint is that you have been charged for a number of months for gas supplied via a meter that was replaced. This mistake is blocking your switch to another provider. This mistake is also showing there to be a large debt which only came to light when you asked to switch. 

Doidle99

Not flagged at all. No mention of the old meter after Jan 2023 when it was removed. Only found when I checked meter read history on my portal.  I was surprised to see the old meter still listed but it was labelled 'No longer in use' yet it showed continuing estimated readings after it was removed!   Somehow, Eon's algorithm that calculates direct debit and future use levels had included both my current smart meter and the removed meter with it's fallacious estimates. 

Reed_Richards

I'm with Eon Next, not sure how different that is to Eon.  I can go to their online portal, go to meter readings and by the meter number there is a down arrow.  I can use that to select my old meter (replaced a year ago).  At the top it says "Your meter is no longer active" and below that is the history of my old readings for that meter.

I would guess that if you don't get a message to the effect "Your meter is no longer active" then somebody has made a "gross" error.

Exodi

Doidle99 said:

Not flagged at all. No mention of the old meter after Jan 2023 when it was removed. Only found when I checked meter read history on my portal.  I was surprised to see the old meter still listed but it was labelled 'No longer in use' yet it showed continuing estimated readings after it was removed!   Somehow, Eon's algorithm that calculates direct debit and future use levels had included both my current smart meter and the removed meter with it's fallacious estimates. 

Agree with @cannugec5, you need to be a bit more succint as we are going all round the houses with this. While posters often like to focus on estimates and such (much to the dismay of forumites), look at your actual bills - what have you been charged for? The readings don't mean anything if they're not billing you for it. Checking your bills should have been your first port of call.

If I link my latest bill for example, I can see the gas meter references and what I'm being charged for.

What was being asked above, was whether there are two different meters being shown and charged for on your bill?

Doidle99

I just heard from Octopus that the change of supplier meter reading supplied to them from Eon was 22834 units. My smart meter reads just over 6000.  Octopus (bless 'em) rejected this.  

Doidle99

Reed-Richards. I also had the “your meter is no longer active” headline but below it they had been adding monthly estimates. I posted this only to alert those interested who may be finding that they are paying too large a direct debit. It turns out that moving suppliers did not solve the issue except that Octopus are actively aware of it. 

Latest news:   Eon have come clean and they are estimating two weeks to correct the national database and subsequent invoices. I had started a complaint about two weeks ago. When I enquired about that a couple of days ago, I was told rather shortly that they had 56 days to respond.