Debt Recovery Plus Letter however no PCN received from Smart Parking

TigerT16

Hi All

I just want to say thank you for your advice, you're all stars!

I am going to draft a complaint tonight after work and I shall post it here before sending. I think that will help people in the future see what I did to help them if they read this thread.

Thanks

T 

TigerT16

Hi, what do you all think?

"
Dear Jo Hiney MD Smart Parking UK

I am writing to make a complaint on the intimidatory tactics used by the company you are UK managing director for.

I was astounded to find a letter from a debtrecoveryplus dated … about an alleged parking offense on… where £170 is being asked for an unpaid parking charge. 

This was the first correspondence I have received on the matter. I find this odd and somewhat concerning that I have received no such correspondence from yourselves.  

I have not moved address in over 2 years and I have not changed my car in that time so there is no excuse that letters were sent to a different address, furthermore DebtRecoveryPlus were able to send a letter to my address without any issues.

Looking at reviews online it seems I am not the only victim of your malicious practices. It seems this is common practice for Smart Parking to not bother with correspondence and get debt collectors to do their dirty work. 

I shave already sent an email to my MP, Kim Johnson, about your unethical practices.

I will be complaining to the British Parking Association and requesting they remove you from their members list.

Are you proud of the standards of practice the company you are in charge for?
"

Too strong maybe? 

Thanks

T

Coupon-mad

This first paragraph is ungrammatical:

I am writing to make a complaint on the intimidatory tactics used by the company you are UK managing director for.

Never end sentences with 'for' or 'of' etc.

No such word as 'offense' in this Country. And a parking charge is just an invoice for a parking event, not an offence anyway.

There's no such firm as 'debtrecoveryplus'.

The end needs a way forward and deadline. What do you want them to do and by when?

1505grandad

Typo?  -  "I shave already sent an email to my MP....."

LDast

TigerT16 said:

Hi, what do you all think?

"
Dear Jo Hiney MD Smart Parking UK

I am writing to make a complaint on the intimidatory tactics used by the company you are UK managing director for.

I was astounded to find a letter from a debtrecoveryplus dated … about an alleged parking offense on… where £170 is being asked for an unpaid parking charge. 

This was the first correspondence I have received on the matter. I find this odd and somewhat concerning that I have received no such correspondence from yourselves.  

I have not moved address in over 2 years and I have not changed my car in that time so there is no excuse that letters were sent to a different address, furthermore DebtRecoveryPlus were able to send a letter to my address without any issues.

Looking at reviews online it seems I am not the only victim of your malicious practices. It seems this is common practice for Smart Parking to not bother with correspondence and get debt collectors to do their dirty work. 

I shave already sent an email to my MP, Kim Johnson, about your unethical practices.

I will be complaining to the British Parking Association and requesting they remove you from their members list.

Are you proud of the standards of practice the company you are in charge for?
"

Too strong maybe? 

Thanks

T

Too strong? Nah! Too weak and factually inaccurate. How about,

Dear Ms Hiney,

This is a formal complaint about your  company’s predatory and mendacious tactics.  I was in receipt of a debt recovery letter regarding an unpaid invoice from your company (Not so) Smart Parking. 

I never received any prior correspondence from your company prior to receiving the above mentioned letter from your agent, Debt Recovery +. I have resided at my current address for a lot longer than the date of the alleged parking infringement and all my documentation is correct and up to date. 

To not receive one item in the post from your company is remotely possible. However to not receive two items, on the balance of probability is highly unlikely. There are enough reviews online to show this as a pattern of behaviour by your company. 

This leaves me in no doubt that there is either a deliberate and vexatious policy by the obviously intellectually malnourished employees, right up to the very top echelons of your management, to deliberately put victims of your mendacious invoices on the back foot from the first point of contact by the anal orifices you contract to do your extortion dirty work for you. 

As I am the keeper of the vehicle and am not liable for the alleged invoice you say I owe you, it would be sensible for you to call off your DRA clowns and cancel this PCN as I am not obliged to name the driver and I decline to do so.

So, prove me wrong and cease and desist with this farce or put your money on the table and try and extort this alleged debt from me through the courts. I would love to prove my allegation that I am dealing intellectually malnourished individuals from your excuse of a company by watching your company lose litigation in this matter.

Failing a satisfactory response and a cancellation of this PCN, I will be making an official complaint to your ATA, the BPA, not that it will do much good as the relationship is incestuous. You have 14 days to respond to my complaint. 

Yours faithfully,

Stantonbury4

Hi I've just found this thread and I am wondering where you are up to now. I have exactly the same issue with Smart and DRP, the first I knew about it was 2 months after the alleged overstay with my first letter from DRPI have followed all the advice about not saying who the driver is etc. I did send a template letter (from a thread) and I am now on letter number three from DRP. 
I have not heard from Smart Parking once, so had no chance to appeal and no chance to go through POPLA because it was too late. 
I have contacted my MP but feel so cross and frustrated
Please advise

James_Poisson

Stantonbury4 said:

Hi I've just found this thread and I am wondering where you are up to now. I have exactly the same issue with Smart and DRP, the first I knew about it was 2 months after the alleged overstay with my first letter from DRPI have followed all the advice about not saying who the driver is etc. I did send a template letter (from a thread) and I am now on letter number three from DRP. 
I have not heard from Smart Parking once, so had no chance to appeal and no chance to go through POPLA because it was too late. 
I have contacted my MP but feel so cross and frustrated
Please advise

The OP has not been back here since September 24 you are unlikely to get a response, you would be better starting your own thread, outlining your individual incident details.

Don't worry about DRP they are of no significance what so ever, and the appeal system is a waste of space.

Gr1pr

Ignore the debt collectors letters,  they are powerless 

Start a new thread about it when you receive a Letter of Claim giving you 30 days notice