Want to cancel bullguard anti virus software

textbook

Called my bank to cancel direct debit and they said need to send an email to confirm I tried cancelling with them.   But what's the email address I send to to attempt to get refund and cancel future direct debits?


With the email can try to get money back in three weeks 

400ixl

Bullguard is now Norton so contact Norton https://support.norton.com/sp/en/us/home/current/contact?abproduct=home&abversion=current&ispid=nortongo&om_ext_cid=bullguard_nortoncom-support&routequeue=nortongo

born_again

Is it a direct Debit or a card payment?

Sounds more like a CPA given the requirement to contact them.

Jenni_D

It'll almost certainly be a CPA as @born_again says. As I understand things, banks are duty-bound to action a customer request to cancel a CPA, regardless of whether or not you can evidence trying to contact the recipient ... but sometimes you may need get past first line support at the bank as their script may return Computer Says No to such a request.

born_again

https://www.bullguard.com/

Sign into account & cancel there.