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Looking for advice - Close email account with Microsoft

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Looking for advice as I have had hotmail account compromised by third party. I have noted this with microsoft support to close but I cannot actually contact anyone to close the account. I am locked out of account. I have followed all MS instructions and the instructions given by people in MS forums but I cannot contact MS support to get them to close my hotmail account. I've already had financial accounts compromised and my phone hacked too.   I am at my wits end what to do. 

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  • Neil_Jones
    Neil_Jones Posts: 9,540 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Looking for advice as I have had hotmail account compromised by third party. I have noted this with microsoft support to close but I cannot actually contact anyone to close the account. I am locked out of account. I have followed all MS instructions and the instructions given by people in MS forums but I cannot contact MS support to get them to close my hotmail account. I've already had financial accounts compromised and my phone hacked too.   I am at my wits end what to do. 

    Documented here, you don't need to speak to anybody:

    Though this assumes you can get into it at all.  If not, accounts time out after 365 days and then get closed 365 days after that, so two years.  This assumes you don't have any other services on the MS account, like Office.

    And you just set up another email address at Gmail or wherever and you should be able to change the email address in use on your online portals.
  • GDB2222
    GDB2222 Posts: 26,186 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Surely, you need to get back control of that account? 
    No reliance should be placed on the above! Absolutely none, do you hear?
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